International Monetary Fund (IMF)

IMF Washington

Work for the IMF. Work for the World.

The Resource Management Unit (RMU) of the Information Technology Department (ITD) at the International Monetary Fund (IMF) is responsible for optimizing the allocation and utilization of IT resources through an integrated, transparent, and flexible resource and demand management approach. Additionally, RMU aims to increase value for money through strategically aligned and rigorous software asset management (SAM) compliance to reduce legal, financial, and reputational risk exposure to the IMF. RMU is looking for a Vendor Management Officer (SAM) who – under the direction of the RMU Advisor-will be required to:

  • Execute the software asset sourcing strategy and management; and conduct ongoing market research.
  • Apply knowledge of the IMF procurement policies and process to source software assets, suppliers, and services.
  • Focus on securing business support for procurement activities, promoting compliance and ensuring the IT management and support team(s) continue to add value to the business while building strong partnerships with suppliers.
  • Identify opportunities to maximize value and realize savings opportunities from software asset management, developing processes for validation of vendor value capture and continuous improvement plans.
  • Research best practices and resources, such as information, communication, project, and service management methods and frameworks, as they relate to software asset sourcing and management.

Major Duties and Responsibilities

Vendor Management/Internal and External Contract Management: 1. Establishes and monitors contract performance criteria proactively, such as standardized Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), to improve vendor performance; assess security compliance; mitigate vendor-related risks; as well as ensure adherence to Fund polices related to IT vendor management.

2. Leverages central repository of IT vendor information to maximize the use of provider(s) capabilities vis-à-vis demand; seek value-added synergies of service offerings and cost reductions.

3. Builds and maintains collaborative business relationships with suppliers and internal stakeholders by exercising customer service skills to objectively understand and address sourcing requests. Provide guidance collaboratively related to software asset sourcing options and vendor management to internal stakeholders; forecast and manage demand with suppliers and internal stakeholders, including spend spools and new requests for software asset and services.

4. Manages suppliers diligently by governing software license and service contracts with regards to contractual obligations and compliance, including financial oversight to ensure resources are fully utilized for maximum return on investment.

5. Contributes to the creation of Statement of Work (SoWs); review Request for Proposals (RFPs); review Request for Quotes (RFQs); review Request for Information (RFI); and partake in contract negotiation and pricing by applying industry expertise to deliver quality, cost-effective service contracts, in close collaboration with internal and external stakeholders while cultivating positive vendor relationships.

Compliance with Processes and Standards: 1. Promotes an understanding of IT roles, processes, standards, and activities within sourcing process.

2. Complies with procurement policies and procedures, including those for IT assets and related services.

3. Contributes to the departmental budgeting process by ensuring compliance with expenditure plans and budget guideline.

Software Renewal Management: 1. Provides support in software renewals, audit defense, compliance tracking and mitigation, software license rationalization, and risk assessment/mitigation across the department. Manages software lifecycle (i.e., Acquisition, Assignment, Monitoring) and maintain database to track contract expirations and relationships to maximize value. Performs pre-acquisition analysis of license Terms and Conditions (T&C’s), licensing options and cost analysis, price benchmarking, as needed.

2. Identifies saving opportunities for renewals, software licensing and services in partnership with a Managed Services Providers (MSPs). Leverage software discovery tools to enable data driven validation of utilization vis-à-vis entitlements. Prepare/review license compliance reports for 200+ software publishers.

3. Supports budget formulation and management processes associated with software asset management (SAM). Collects information for budgeting, software compliance and inventory, compliance mitigation, contract summaries, and cost comparisons. Track and process software related invoices.

Other Responsibilities: 1. Assists with audit defense when audited by publishers. Provides guidance to mitigate compliance gaps and realize cost saving opportunities.

2. Monitors the market and analyzes trends in supplier spending to make recommendations in areas for possible service consolidation and cost reduction. Benchmarks market conditions for present and future pricing, availability, lead-time, and capacity of goods and services.

3. Supports the software license management function with respect to license allocation to stakeholders by tracking and reporting the utilization.

Minimum Qualifications

Educational development, typically acquired through the completion of an advanced university degree in business management, finance, data analysis, or a related field of study plus a minimum of four years of relevant professional experience; or a bachelor’s degree in a related field of study plus a minimum of 10 years of relevant professional experience, is required. In addition, below experiences are preferred:

  • Proven experience in software asset sourcing and management, supplier contract/performance management; knowledge of products/services being sourced; vendor and stakeholder relationship management.
  • Knowledge of Information Technology (IT) and Software Asset Management and Discovery Tools along with proven experience interpreting licensing terms and conditions.

  • Demonstrated outstanding customer service skills.
  • Proven experience of process improvements and business process re-engineering.
  • In-depth understanding of contractual language to help develop and manage complex IT contracts.
  • Experience in working with Senior Leadership and cross-functional teams.
  • Excellent facilitation and conflict management skills to enable effective working relationships.
  • Demonstrated ability to assess needs and potential risks of issue escalation; creatively and collaboratively approach solutions; decide and influence appropriate courses of action.
  • Proven critical thinking and analytical skills in support of strategic planning and operational optimization.
  • Effective negotiation and influencing skills.
  • Financial acumen.
  • Excellent verbal and written communication skills.

This is a one-year contractual appointment. Contractual appointments at the IMF are renewable for up to four years of cumulative contractual service, pending incumbent’s performance, budget availability, and continuous business need.

Department:

ITDAI RM Information Technology Department Immediate Office Resource Management

Hiring For:

A11, A12

The IMF is committed to achieving a diverse staff, including age, creed, culture, disability, educational background, ethnicity, gender, gender expression, nationality, race, religion and beliefs, and sexual orientation.

Tags: asset management, business management, conflict management, continuous improvement, contract management, data analysis, educational development, information technology, market research, procurement, risk assessment, service management