Senior Travel Administration Assistant, Copenhagen, Denmark

Office of the United Nations High Commissioner for Refugees (UNHCR)

UNHCR Global Service Center in Copenhagen

Hardship Level: H (no hardship)

Family Type: Family

Family Type: Family

Residential location (if applicable): Grade: GS5

Staff Member / Affiliate Type: General Service

Reason: Regular > Regular Assignment

Remote work accepted: No

Target Start Date: 2023-01-16-08:00

Job Posting End Date: January 29, 2023

Standard Job Description: Senior Travel Administration Assistant

Organizational Setting and Work Relationships

The incumbent serves staff members going on mission/official travel and therefore deals with different UNHCR entities as well as external counterparts; the extensive customer exposure encompasses counterparts in other UN agencies, UNHCR field offices, and travel management companies.

The Senior Travel Administration Assistant has a strong sense of service-orientation towards travellers and developing teamwork relations beyond boundaries of the functional unit.

This job entails as well a significant portion of financial accountability by ensuring compliance with the UNHCR travel policies and triggering confirmation of reservations to the travel agent(s) and payment of travel entitlements to traveller(s).

The Senior Travel Administration Assistant communicates regularly with travellers, requiring a positive, knowledgeable solution oriented and service minded approach. To ensure smooth administrative support to travellers, it is of utmost importance that the incumbent is able to work under pressure in an accurate manner and limited supervision.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.


  • Arrange and confirm travel bookings for applicable staff members, Affiliate Workforce and external meeting participants in line with the rules and regulations in place,
  • Creates and processes Travel Authorization (TA), Travel Advances and Travel Claims in accordance with the relevant administrative rules and regulations; respond to any queries and/or comments from the certifying or approving officer
  • Advise and assist staff on their travel entitlements, needed documentation and matters pertaining to travel as per operating administrative instructions and procedures.
  • Liaise with Finance on payments due from Partners, UN Agencies, staff and other Organisations.
  • Advise and assist staff on their travel entitlements, needful documentation and matters pertaining to travel as per operating administrative instructions and procedures.

  • Prepare, summarise, and submit invoices for payment of travel related services procured.
  • Assist in medical evacuations as required.
  • Provide/share required information or data which may be useful for the safety/security of concerned travellers.
  • Submit requests and subsequently ensure the issuance of appropriate travel identification documents, in accordance with UN rules and regulations. Initiate requests for visas
  • Maintain the filing systems for UN travel identification documents.
  • May process emergency visa requests required for official travel and ensure their timely issuance.
  • Provide statistics of UN travel documents and visas.
  • Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

For G5 – 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education

Not applicable

Certificates and/or Licenses

Logistics, Air Operation, Business Administration

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience


Familiarity with Oracle-PeopleSoft or other ERP system.

Good knowledge of UN, UNHCR, other international organization or private sector Travel Policies and Procedures.

Excellent oral and written communication skills.

Very good knowledge of Excel.


Knowledge in UNHCR Logistics rules, procedures and processes.

Knowledge in air and travel agencies booking systems i.e. Galileo, Amadeus etc is an asset.

Knowledge in how to calculate air tariffs, ticket refunds and cost comparison between routes and airlines is an asset.

Functional Skills

CO-Cross-cultural communication

TV-Amadeus – Global Distribution System

TV-Galileo – Global Distribution System

UN-UN/UNHCR Administrative Rules, Regulations and Procedures

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile: The successful candidate will be based in Copenhagen, Denmark. Staff in the GS category are recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country.

Shortlisted candidates might be required to sit for a written test. Only shortlisted candidates will be notified. No late applications will be accepted.

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.

Required languages (expected Overall ability is at least B2 level):: ,

Desired languages: ,

Operational context: Nature of Position:: UNHCR, the UN Refugee Agency, is offering a Senior Travel Administration Assistant role within the Centre Management Section in Copenhagen Headquarters in Denmark.

UNHCR, the UN Refugee Agency, protects people forced to flee their homes because of conflict and persecution. We work in over 130 countries, protecting millions of people by responding with life-saving support, safeguarding fundamental human rights and helping them build a better future.

This position is located in the Travel Unit, Centre Management Section (CMS) of the UNHCR Global Service Centre in Copenhagen, Denmark. The incumbent reports to the Admin Officer.

The incumbent will be expected to support the establishment and revision of joint frame agreements and negotiations with airlines, reporting on performance of service providers, take active part in UNHCR internal travel coordination group led by TVU HQs for revision of the current and design of the future travel function in UNHCR, as well as to participate in the UN City inter-agency activities related to travel management, protect and promote UNHCR interests etc. Apart from administering travel of CGSC personnel, the incumbent will be dealing with different UNHCR entities as well as external counterparts, counterparts in other UN agencies, UNHCR field offices, and travel service providers, will be responsible for significant portion of financial accountability and ensuring compliance with the UNHCR travel policies..

Good command of the English language is essential. The incumbent will be expected to speak and write clearly and effectively, correctly interpret messages from others and responds appropriately, asks questions to clarify, and exhibits interest in having two-way communication. He/she should be able to tailor language, tone, style, and format to match the audience, as well as demonstrate openness in sharing information and keeping people informed. The incumbent is expected to be highly client-oriented through establishing and maintaining productive partnerships with clients/travelers by gaining their trust and respect, identifying traveler’s needs and matching them to appropriate solutions, and monitoring ongoing developments inside and outside the traveler’s environment to keep them informed and anticipate problems.

Additional Qualifications: Skills

CO-Cross-cultural communication, TV-Amadeus – Global Distribution System, TV-Galileo – Global Distribution System, UN-UN/UNHCR Administrative Rules, Regulations and Procedures



Air Operations – Other, Business Administration – Other, Logistics – Other

Work Experience

Competencies: Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Negotiation & conflict resolution, Organizational awareness, Stakeholder management, Teamwork & collaboration

UNHCR Salary Calculator: (link)

Compendium: Functional clearance: This position doesn’t require a functional clearance

Tags: abuse of power, conflict resolution, gender inequality, human rights, inequality, logistics, oracle