ILO - International Labour Organization

ILO Lusaka, Zambia

Grade: G6

Publication date: 22 July 2022 Application deadline (midnight Zambian local time): 21 August 2022

Vacancy no.: RB/Lusaka/GS/2022/16

Job ID: 8962 Department: RO-Africa Organization Unit: CO-Lusaka Location: Lusaka Contract type: Fixed Term

The recruitment process for General Service positions is subject to local recruitment regulations and Article 4.3 of the ILO Staff Regulations. The ILO may only offer a contract to persons are Zambian nationals.

The following are eligible to apply:

  • ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations.
  • External candidates

The ILO values diversity among its staff and welcomes applications from qualified female candidates. We also encourage applicants with disabilities. If you are unable to complete our online application form due to a disability, please send an email to [email protected]

*Conditions of employment for external candidates: In conformity with existing ILO practice, the appointment of an external candidate will normally be made at the first step of this grade. The entry level salary for this position is K 408,036 (Zambian Kwacha) yearly.

Organizational Setting

This position in Lusaka under the Programming Office work unit at CO- Lusaka (Country Office for Zambia, Malawi and Mozambique) in Zambia.

The Programme office provides strategic programmatic and administrative support to all the DC programmes including inter alia; processing Budget Revisions/ Rephasals, Monitoring, Evaluation and Reporting, Implementation Planning including ensuring alignment between DC projects’ Country Programme Outcomes and the Programme and Budget including other national priorities and frameworks. In addition, the office is also responsible for designing new projects as well as capturing and updating them in Enterprise Resource Planning (IRIS). The main objective of the role is to assist in providing technical support to all DC projects in the locations of the Country Office

Main Purpose

As a team member, the incumbent provides senior level programming support and is responsible for performing, completing and/or overseeing specialized administrative and programming services related to implementation of the Office’s work programme. The incumbent works in an efficient, effective and client-oriented manner in performing a range of administrative actions related to the design, planning, management, monitoring and evaluation of activities. Work involves using the Enterprise Resource Planning (ERP) system. The incumbent applies the principles of results-based management (RBM) and ensures the correct application of established rules, regulations, policies, procedures and guidelines. The incumbent evaluates and provides inputs into the design and development of improved programming services and delivery processes.

Under the overall responsibility of the Country Director for Zambia, Malawi and Mozambique (ILO CO-Lusaka), the Senior Programme Assistant will report directly and receive overall guidance from the Senior National Programme Officer. Supervision received is focused on facilitating service delivery, ensuring that agreed results are achieved and that work is coordinated and integrated with related services. Work assignments are generally carried out under minimum supervision with the incumbent operating with a high degree of independence, particularly on operational delivery matters. Work is reviewed for feasibility of recommendations and correctness of end results. Work involving the handling of complex and intricate programming matters including those affecting other related activities of the work unit is also reviewed.

Working Relationships

Internal contacts are with staff and managers in field offices, project locations and headquarters to provide programme and administrative support and guidance for the resolution of complex issues in compliance with applicable standards. The incumbent regularly liaises with and receives guidance from the Regional Programming Unit.

External contacts are primarily with counterparts in Government, employers’ and workers’ organizations, United Nations (UN) agencies and other international organizations and donors related to the coordination of joint activities. The incumbent shares information and collaborates on the integration of processes or activities and anticipates and contributes to resolving complex administrative and programming support matters.

Key Duties and Responsibilities

1. Provide specialized programming support for the formulation of the Office’s work programme and the identification of initiatives, ensuring that required information is included in terms of proposed activities. Conduct searches for information on defined subjects related to assigned country programme outcomes. Perform preliminary analysis of information, including the identification of priority issues and potential technical assistance needs, for possible inclusion in country briefs and reports. 2. Compile, analyse and disseminate data and other information for programme and budget preparation and for the review of financial and human resource requirements. Coordinate submissions of programme proposals and budget estimates and propose adjustments as required. 3. Serve as focal point for programme and/or project administrative matters. Initiate requests, prepare standard Terms of Reference (TOR) in relation to programme and/or project objectives, obtain necessary clearances, process and follow up on administrative actions and resolve issues related to programme and/or project implementation. Liaise with external partners and attend meetings to provide and gather information. 4. Review reports, proposals and expenditure data received from implementing partners to ensure that financial transactions, commitments and authorizations are in conformity with financial rules and regulations. Prepare reports on budget performance comparing approved budgets against actual expenditures and indicating any discrepancies. 5. Maintain and update databases. 6. Respond to, or redirect to the most appropriate source, complex administrative queries on programme and budget. Draft correspondence and communications related to all aspects of programme and/or project administration. 7. Keep abreast of changes to programme-related policies, procedures, guidelines and processes and provide guidance and deliver training to staff with the view to building knowledge. Oversee and guide the work of programming and other support staff as required. 8. Evaluate and propose improvements to work methods and processes. Assess the impact of changes and make recommendations on follow-up actions. Liaise closely with other administrative areas to ensure effective and smooth service design and delivery, recommending improvements on interrelated processes. 9. Provide administrative support for the organization of seminars, workshops, meetings and other events. Participate in missions to provide programming and administrative support, as required. 10. Perform other relevant duties as assigned by the Supervisor or/and Country Director.

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Minimum Requirements


Completion of secondary school education supplemented by a formal training in the areas of Social Sciences preferably from a recognized commercial school or equivalent. Training in programme and/or project administration.


Minimum of six years of office support work experience, the majority of which in programme and budget support work and project administration. Experience of working with an enterprise resource planning (ERP) system, in particular programme monitoring and management modules. Experience in Monitoring and Evaluation and working in the UN system or International NGOs is an advantage.


Excellent command of English and working knowledge of another national language of the duty station. Working knowledge in Portuguese is an advantage.

Knowledge and Competencies (technical/behavioural)

Good knowledge of programme and/or project administration. Good knowledge of results-based management (RBM). Knowledge and understanding of the substantive nature of ILO programmes and activities. Knowledge of methods and techniques for assessing quality and efficiency of process execution. Good knowledge of PC software (including word processor, spreadsheet and presentation software) such as Microsoft Office.

In addition to the ILO core competencies [Integrity and transparency, Sensitivity to diversity, Orientation to learning and knowledge sharing, Client orientation, Communication, Orientation to change, Takes responsibility for performance, Quality orientation, Collaboration], this position requires: Ability to interpret and work within the applicable rules, regulations, policies and procedures. Ability to adapt quickly to new software and systems. Drafting skills. Analytical skills and attention to detail. Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes. Ability to communicate effectively both orally and in writing. Good analytical skills. Ability to reason and make sound judgements. Must demonstrate responsible behaviour and attention to detail. Must display high standards of ethical conduct. Ability to evaluate correspondence and inquiries for best course of action. Ability to obtain services from other work units inside or outside the office for completion of tasks. Ability to work on own initiative as well as a member of a team. Organizational skills.

Assessed candidates who will be considered as appointable but not selected for this position can also be offered to be assigned on another temporary position at the same or at a lower grade provided that said candidates possesses the minimum qualifications for this position.


Recruitment process

Please note that all candidates must complete an on-line application form. To apply, please visit the ILO Jobs website. The system provides instructions for online application procedures.

Fraud warning

The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account – – should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.

Tags: budget performance, enterprise resource planning, knowledge sharing, monitoring and evaluation, portuguese, project implementation, service design, social sciences, transparency