IFRC - International Federation of Red Cross and Red Crescent Societies

IFRC in Kuala Lumpur, Malaysia

Senior Officer, Surge Capacity

Jobnumber : S02172

Contract Type : Employee

Closing date : 05-Oct-2022

Posting Start Date : 20-Sep-2022

Location : MALAYSIA

Duty Station : Kuala Lumpur

Duty Station Status : N/A

Duration : 12

Accompanied Status : N/A

Grade : Not applicable

Job Purpose

The Surge Officer will support surge operations for the Asia Pacific region. This includes ensuring that all process is in place and carrying out essential tasks to support the deployments of Rapid Response personnel (RRP) in response to a disaster or crisis. The Surge officer manages rosters of IFRC-wide regional response capacity, including regional HR assets available for emergency response deployments. The officer will also work in coordination with Regional HR department to provide CDs and CCDs with seamless, high quality, value-adding HR in emergencies services and advice that support response operations while ensuring fair and consistent treatment of RRP and compliance with HR policies and procedures.

Surge Officer will be responsible for organizing events related to emergency response trainings and meetings in Asia Pacific, it includes coordination with internal stakeholders, call for applications, selection process, coordination with administration for travels and accommodations among other tasks related to trainings and Surge Capacity events in Asia Pacific.

Job Duties and Responsibilities

Surge Officer:

  • Determine immediate Surge Capacity needs for emergency responses, identify suitable sector profiles, determine the nature of surge capacity suitable, and keep a data base of terms of references (TOR) to be used by the Ops. Managers/requesters
  • Ensure regional alerts are sent timely and global alert requests are coordinated for timely alerts with surge unit, Geneva.
  • Support the timely deployment of the Rapid Response Personnel, IFRC global response resources as requested by National Societies of affected countries through selection matrix and analysis, through the use of RRMS (data base system).
  • Provide inputs on surge related aspects to Emergency Plans of Action (EPOA) for Disaster Relief Emergency Fund (DREF) or Emergency Appeals from a Surge Capacity perspective when the same are circulated by the HDCC Unit to all units in APRO for technical review.
  • Participate in and support and convene or facilitate the Regional Task Force (RTF) when requested by the Operations Coordinator responsible for coordinating an emergency response.
  • Ensure that all deployed surge personnel (either from National Societies, IFRC, ICRC or external) have clear, authorized and legalized contract agreements signed before deployment or within the first days of deployment, per IFRC standards.
  • Follow up on all contract-related paperwork and benefits of all deployed surge personnel (including insurance activation and use, secondment contracts, contract extension, remuneration, etc.).
  • Where required, travel to affected countries to conduct Rapid Response Surge needs assessments
  • When deployed, contribute to building the capacity of National Society Surge practitioners via transfer of knowledge and coaching on Rapid Response guidelines, procedures, systems and tools.

Surge Optimization Process:

  • Support surge desk, Geneva to review or update various templates for surge (such as appraisal forms and end of mission reports) in line with the competency framework.
  • Ensure transparent procedures are in place for mobilizing surge support from the region based on competencies.
  • Support reform process to improve equity and access for rapid responders.
  • Adapt the existing regional surge databases and surge mechanisms to the competency framework. The database should include details of all trained/competent personnel, searchable for deployment regionally and/or globally.
  • Ensure that all regional surge members and personnel deployed to support emergency operations in the region are conversant with IFRC policy framework and guidelines that govern behaviour including the Code of Conduct, Child Protection Policy, and Prevention of Sexual Exploitation and Abuse (PSEA).
  • Support operational reviews and real time evaluations, and captured lessons learned on Rapid Response surge aspects to inform improvements to future deployments.

Job Duties and Responsibilities (continued)

Regional surge capacity:

  • Promote sub-regional surge: identify and strengthen approaches that can increase the capacity and deployability of Asia Pacific Rapid Responders.
  • Co-convene the regional rapid responders Virtual Community.
  • Ensure compliance of pre mission trainings and end of mission documents (appraisal, feedback and handover forms) by Rapid Response members.
  • Monitor seasonal and disaster trends to prepare monthly risk analysis for surge.
  • Look over the duty of care aspects including psychosocial support (PSS) component of all deployed surge personnel and follow up to ensure adequate support when needed. Includes collaborating with the Ops. Coordinators and Surge Coordinator to design a strategy to bring PSS closer and accessible to all deployed surge personnel, ensuring that it is provided in a timely and effective way.
  • Data cleaning and maintenance: Collaborate with IM Coordinator to adapt the existing regional surge register and surge mechanisms to the competency framework. Support the migration and update of regional profiles into the new surge database, the Rapid Response Management System, to include details of all trained/competent personnel, searchable for deployment regionally and/or globally.
  • Coordinate with focal persons in CD/CCD/NSs across Asia Pacific to ensure up to date data entry for Asia Pacific in the global surge roster.
  • Actively engage and support competency mapping process for surge capacity in Asia Pacific.
  • Ensure timely submission of information on surge activities and progress for monthly management highlights.

  • Ensure submission of information on surge for RTF, JTF and other coordination calls and meetings
  • Take the leadership organizing trainings related to Surge Capacity in AP and work closely with GVA learning team for regional and international trainings.

Focal Point Responsibility:

  • Assume focal point responsibility within the HDCC Unit on duty of care, ensuring close liaison with the Emergency Medical Services (EMS) Delegate and staff health – who oversees duty of care aspects – and the Surge Coordinator to ensure that all personnel deployed under surge mechanisms are regularly monitored to ensure that their PSS needs are addressed.
  • Assume focal point responsibility within the HDCC unit on behalf of surge coordinator related to Rapid Response deployments, coordination and liaison for Rapid Response with surge desk, Geneva.



  • Relevant university education in Human resources, Pedagogy or an equivalent of qualifying experience managing emergency deployments and trainings


  • Basic Delegates Training Course (BTC), WORC, IMPACT or equivalent knowledge
  • ERU, FACT, RDRT, Operations Manager or Emergency Team Leader training
  • Certification, training or professional qualification in Project Management



  • 3+ years of professional talent management experience
  • Demonstrated talent management professional experience in an international matrix organization (INGO, NGO, humanitarian sector)
  • Experience deployment staff during emergencies or similar
  • Experience managing databases for staff
  • Experience in facilitating and supporting staff during travels/deployments/trainings
  • Experience managing events (trainings, meetings, etc.)
  • Experience delivering trainings, including preparation of methodologies, presentations, training curricula or similar


  • Experience working in a Red Cross or Red Crescent National Society and/or IFRC or ICRC

Knowledge, Skills and Language

Knowledge and Skills


  • Self-supporting in computers (Email, Internet, spread sheets, word-processing, etc.)
  • Group process facilitation skills, coordination skills
  • Skills in mentoring and developing people
  • Ability to work in empowering and participative ways
  • Open to learning and committed to acting on learning and sharing experiences
  • Programme management skills
  • Able to work under stressful conditions and meet tight deadlines
  • Excellent multi-cultural, interpersonal, communication and networking skills


  • Commitment to utilising local community knowledge



  • Fluently spoken and written English


  • Good command of another IFRC official language (French, Spanish or Arabic)

Competencies and Values

RESPECT FOR DIVERSITY Treats all individuals and groups fairly and shows respect for all persons equally, without any distinction on the basis of nationality, race, religious beliefs, class, political opinions, or any other grounds.

INTEGRITY Works in accordance with the Red Cross and Red Crescent Movement’s Fundamental Principles and Values, in a transparent and accountable manner.

COMMUNICATION Speaks and writes clearly and effectively; demonstrates ability and willingness to adapt language, tone and style to different audiences; ensures messages are understood; is attentive to others and encourages open, two-way communication. Advocates on behalf of the Federation.

NATIONAL SOCIETY and CUSTOMER RELATIONS Identifies, understands and meets internal and external customer needs builds productive customer relationships; ensures that services provided are of high quality; takes responsibility for ensuring customer satisfaction and loyalty

BUILDING TRUST Establishes open, candid, trusting relationships; treats all individuals fairly and with respect; behaves in accordance with IFRC values and stated commitments; maintains high standards of integrity.

Tags: child protection, data entry, disaster relief, emergency medical services, human resources, interpersonal communication, needs assessment, programme management, project management, psychosocial, risk analysis, trainings