Resettlement Assistant, (two positions), Erbil, Iraq

UNHCR - United Nations High Commissioner for Refugees

UNHCR Erbil, Iraq

Hardship Level (not applicable for home-based): C

Family Type (not applicable for home-based): Non Family

Staff Member / Affiliate Type: UNOPS LICA4

Target Start Date: 2023-01-01-08:00

Job Posting End Date: December 12, 2022

Terms of Reference

Resettlement is being used as a protection tool, allowing UNHCR in Iraq to intervene on behalf of the most vulnerable refugees, both Syrian and non-Syrians, particularly those individuals facing immediate protection concerns, those with severe and life-threatening medical conditions that require treatment outside Iraq and the ones who face serious challenges in integrating in Iraq. The strategic use of resettlement is also pursued for Syrians as part of a broader strategy to exercise equitable burden and responsibility sharing and maintain the quality of the protection space for the greater number of Syrian refugees who will continue to be hosted in Iraq. The Resettlement Assistant will be based in Erbil and will be part of a country-wide resettlement team. The team is headed by the Resettlement & Complementary Pathways Officer in Erbil and consists of approximately 20 resettlement colleagues who are based in Erbil, Duhok and Baghdad. The following duties will be part of the Resettlement Assistant’s work: -tInterview of case identification/Pre-assessment of cases identified through profiling and referrals for possible resettlement interviews as directed by the supervisor. Experience in and or/exposure to protection and/or resettlement case management is essential. -tContinuous updating of applicant’s profile data on UNHCR database. Experience working with Progres V4, UNHCR’s database, is desirable. -tCounselling of asylum-seekers and refugees throughout the resettlement process. Experience counselling asylum-seekers and refugees is therefore essential. -tSimultaneous and consecutive interpretation between Kurdish, English and Arabic during interviews, meetings, and counselling sessions. Experience providing interpretation and/or translation is desirable. -tAccurate translation of documents related to UNHCR’s protection work. -tInterpretation of oral conversations, discussions, and interviews. -tResponding to queries relating to the area of responsibility. -tImpartial and neutral role of the UNHCR Interpreter, including not answering on behalf of the Applicant or the interviewing Officer -tCorrespondence/documents are filed in the physical file and data entered in the database. -tObligation of confidentiality in all UNHCR procedures -tAssisting the resettlement unit in any other duties required.

Shortlisted candidates will be invited to attend an eliminatory written test and the successful candidates will be interviewed.

Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.

Standard Job Description: Resettlement Assistant

Organizational Setting and Work Relationships

A Resettlement Assistant position is typically located at Multi-Country Office, Branch Office or Field Office. Under supervision, the incumbentu00bfs primary role is to assist the supervisor in effective resettlement delivery of a given UNHCR Office in accordance with the UNHCR Resettlement Handbook, UNHCR Manual and relevant policy papers and publications. The incumbent provides important clerical and administrative support to resettlement operations and may occasionally take part in assessing cases for resettlement and conducting interviews. S/he maintains frequent contacts with the supervisor, relevant colleagues within the same Office to exchange information and discuss issues on resettlement cases. Some limited contacts and communication at a working level are required with Embassy / Immigration Officials of resettlement countries, IOM as well as with other operating partners regarding resettlement issues.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCRu00bfs core values of professionalism, integrity and respect for diversity.


  • Prepare written documentation for resettlement submission; ensure that records / files of individual cases are updated in a systematic and timely manner.
  • Assess and review individual resettlement cases and prepare individual / group submission for scrutiny by the supervisor.
  • Follow-up on cases from time of submission to final decision and departure.
  • Comply with UNHCRu00bfs standard operating procedures on resettlement, ensuring timely action on cases.
  • Assist in logistical arrangements of selection missions by resettlement countries.
  • Coordinate travel and departure arrangements for refugees accepted for resettlement.
  • Assist in maintaining and updating proGres or Consolidated Online Resettlement Tracking System (CORTS) database.

  • Occasionally, assist in carrying out preliminary interviews and initial assessments, to process refugees for resettlement following established procedures.
  • Occasionally, provide counselling to persons of concern (PoC).
  • Provide administrative support for resettlement-related training activities, including organization of resettlement workshops and meetings as required.
  • Assist in maintaining accurate resettlement statistics as well as up-to-date records on individual cases; assist in the preparation of reports.
  • Draft / type routine correspondence to Field Offices / Multi-Country Offices / Headquarters.
  • Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement process; comply with UNHCR policy and guidelines on HIV/AIDS.
  • Assist in mitigating resettlement fraud by reporting suspected fraud.
  • Provide counselling to PoC.
  • Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

G4 – 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher

Field(s) of Education

Not applicable

Certificates and/or Licenses

International Relations, International Law

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience


Not specified


Good knowledge of resettlement issues and UNHCR resettlement policies and operational applications.

Completion of UNHCR specific learning/training activities.

Functional Skills

PR-Refugee Resettlement programs

PR-Resettlement Anti-Fraud Policy and Procedures

CO-Cross-cultural communication

UN-Analysis of geo-political realities and their socio-cultural implications

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Required Languages: English , Arabic

Desired Languages: Kurdish ,

Additional Qualifications: Skills



International Law – Other, International Relations – Other

Work Experience

Other information: written test mandatoryThis position doesn’t require a functional clearance

Tags: abuse of power, complementary pathways, covid, gender inequality, inequality, international law, international relations, interpreter, kurdish, refugees, resettlement, syrian refugees, translation