Programme Assistant II (Basic Needs), Medan, Indonesia

IOM - International Organization for Migration

IOM in Medan

IOM is committed to a diverse and inclusive environment and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization. Read more about diversity and inclusion at IOM at (link)

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Operational in Indonesia for more than 40 years, IOM Indonesia is one of IOM’s large missions in the world working on a wide range of activities in partnership with the Government of Indonesia, civil society, private sector actors, migrants and communities. IOM Indonesia is engaged in several thematic areas, including: Counter-Trafficking Labour Migration/Labour Mobility and Social Inclusion (CT-LM/LMSI), Disasters, Climate and Resilience (DCR), Immigration and Border Governance (IBG), Refugee Care, Migration Health, Migration Policy and Data Hub, and Resettlement and Voluntary Returns.

The Refugee Care Unit contributes to the increased protection of vulnerable subgroups of displaced persons, such as refugees and asylum seekers, unaccompanied migrant children (UMCs), victims of sexual and gender-based violence, pregnant women, and the elderly, among others, through the establishment of referral mechanisms involving the active participation of specialized state and non-state service providers.

Under direct supervision of the Programme Assistant III, and the overall supervision of the National Programme Officer for Western Region, the incumbent will be responsible for facilitating access to basic needs, movement support and AVRR services for refugees under IOM care. This includes secure accommodation, distribution of monthly allowance, local transfers, resettlement and Assisted Voluntary Return (AVR) services.

Responsibilities and Accountabilities

  • Support the delivery of basic needs, movement and AVRR services for refugees under IOM care, including safe accommodation, distribution of monthly allowance, local transfers, resettlement and AVRR services;
  • Undertake regular monitoring visits to refugees residing in community accommodations to ensure that all services are provided in compliance with IOM Operational Guidelines. Provide site-visit and ad hoc reports to the supervisor;
  • Maintain positive working relationships with local refugee task force members, including IDC, Immigration and Police, local government, local representatives and community leaders in the delivery of project activities;
  • Provide timely feedback and advice to the supervisor on matters pertaining to the implementation of activities on the ground, including anticipating potential challenges and gaps;
  • Coordinate closely with relevant units, including Health, MHPSS/Protection and Empowerment and Community Liaison, to ensure comprehensive and well-coordinated service provision in community accommodations and other settings;
  • Support local transfers and international movements in close coordination with IOM Jakarta, including provision of transportation and escorts;
  • In coordination with IOM Jakarta, provide support for Assisted Voluntary Return (AVR) requests and database maintenance;
  • Support procurement in the identification of refugee accommodations that meet agreed standards at reasonable rates. Monitor the provision of agreed facilities and services, report gaps to vendors and document failures in coordination with procurement;
  • Review and ensure that payments to service providers and local authorities are correct and necessary;
  • Prepare incident reports, letters and support document translation as necessary;
  • Collect, update and synchronize statistics and RAMS data, including as relates to accommodation matrix and CBI. Prepare monthly statistics and other reports as needed;

  • Perform other duties as may be assigned.

Required Qualifications and Experience


  • University degree in the relevant field of expertise (Psychology, Social Science, Counselling, Management, Economic or Arabic/Farsi Language or any Social Science) with 3 (three) years of relevant working experience, or;
  • Completed High School degree from an accredited academic institution, with 5 (five) years of relevant professional experience


  • Indonesian national with good knowledge of, and experience in, project implementation, including managing administrative and operational aspects;
  • Experience in the provision of community-based training activities;
  • Proven ability and experience in liaising with UN, Government Departments/Authorities and other international organizations;
  • Experience in in dealing with migrants, refugees/asylum seekers, livelihoods projects or community development projects, direct beneficiaries and/or trainings;
  • Working knowledge of IOM procurement, administration and finance rules.


  • Excellent understanding and application of ethical practices within the disciplines and a good understanding of rights-based approaches;
  • Good communication skills, personal commitment, efficiency, flexibility, drive for results, respect for diversity and creative thinking;
  • Good interpersonal skills, high loyalty, ability to work in a multi-cultural environment and good working in team;
  • Knowledge in assisting emergency operations activities;
  • Proficient in computer applications.


Fluency in English and Bahasa Indonesia, both written and spoken.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, verification of Education certificate and security clearances.

IOM applies local United Nations Salary Scale.