Program Manager, Hanoi

ICMP - International Commission on Missing Persons

ICMP in Hanoi

Organization profile

Every year, millions of people around the world go missing as a result of conflict, human rights abuses, disasters, organized crime, irregular migration, and other causes. Be part of a growing international organization that is dedicated to tackling this global challenge.

The International Commission on Missing Persons (ICMP) is a treaty-based international organization with headquarters in The Hague, the Netherlands. Its mandate is to secure the cooperation of governments and others in locating missing persons. As the only international organization tasked exclusively to work on the issue of missing persons, ICMP maintains field programs throughout the world. To learn more about ICMP click here.

Vietnam Project

Through its project in Vietnam, ICMP will work with the Vietnamese Government to improve institutional capacity to develop and sustain an effective DNA-based system to locate and identify missing persons from the Vietnam-American war. The project will provide advanced DNA extraction and testing methods adapted to the Vietnam context and implemented in Vietnam; support a long-term strategy in coordination with the government to enhance the efficacy and efficiency of human identification efforts in the context of the Vietnam-American War, and provide training and capacity building efforts in the area of human identification.

Position background

The successful candidate will be the ICMP representative for the Vietnam Program. The candidate will demonstrate outstanding communication, management and diplomatic skills, and will report to the Head of Program Operations. The candidate will coordinate, develop, and manage the overall implementation of ICMP program activities in Vietnam, supervise locally recruited staff, build cooperative relationships internally and externally, and ensure comprehensive and accurate reporting.

This is a key position in a program funded by the US Agency for International Development (USAID) that will help Vietnamese government (GVN) partners to strengthen key components needed for large-scale, DNA-based identifications of missing persons from the Vietnam-American war including a centralized data system, civil society engagement, family reference genetic sample (FRS) outreach, the collection, recovery and forensic examination of mortal remains, and DNA identification. Recognizing the inherent limitations of the standard DNA testing that has been applied to date in Vietnam, the program will work in concert with GVN partners to adapt proven methods of DNA extraction to the Vietnamese context and establish a foundation for the use and implementation of next generation DNA sequencing technologies and integrated data management systems.

Under the overall guidance and supervision of the Head of Program Operations , the Program Manager duties and responsibilities will include, but will not necessarily be limited to, the following: General Responsibilities

  • Contributes to identifying and addressing key issues in resolving the challenge of hundreds of thousands of missing persons in Vietnam
  • Develops and maintains a global view of the work being done in Vietnam by various stakeholders to resolve the missing persons issue
  • Establishes and maintains working relationships with various Vietnamese and international project stakeholders, commercial partners as well as collaborators to design and drive activities of the program

Program Implementation

  • Coordinates, develops and manages the Vietnam program in accordance with the annual work This could include drafting correspondence, arranging travel for stakeholders, planning and managing events, and facilitating discussions
  • Develops ICMP’s program in line with agreed strategies and organizational priorities
  • Guides the implementation and development of ICMP activities in Vietnam, allocate resources and ensure outcomes as set forth in projects descriptions
  • Engages in continuous communication with Vietnamese authorities, regional government representatives, and the international community, including international and other organizations, emphasizing scientific developments in human identification, the human rights and rule-of-law dimensions of the missing persons issue
  • In coordination with the Office of the Director General, ensures that ICMP operates within the terms and conditions of its legal agreement with the Government of Vietnam
  • Ensures that all Program activities are sensitive and responsive to the political, social and economic environment
  • Facilitates, as appropriate, the participation of Vietnamese authorities as well as civil society, technical experts or other national and international partners and stakeholders in the Program activities

Staff Management and Supervision

  • Monitors appropriate and effective staff recruitment across the ICMP Program
  • Manages local ICMP Vietnam Program staff and consultants in Vietnam, providing guidance on aims, direction and timing of work, building cooperative relationships internally and externally

Donor Liaison

  • In coordination with the Office of the Director General, implements and maintains arrangements to ensure efficient communication between the Vietnam Program and headquarters, as well as with representatives of the U.S. Agency for International Development (USAID).
  • Ensures quality, relevance and regularity of Program reports
  • Drafts project proposals, concept papers and budget outlines in accordance with ICMP and USAID requirements
  • Establishes and develops working relationships with local USAID representatives
  • Implements and maintains arrangements to ensure efficient communication between the Vietnam Program and external partners in Vietnam

Media Engagements

  • In coordination with the ODG, develops and manages a media strategy, and develop a sound relationship with all sections of the media and ensure that any broadcast or published material accurately reflects the views, priorities, and values of ICMP

Resource Management

  • Prior to receiving approval from the Head of Program Operations, ensures program objectives and requests for expenditure align with the objectives of the donor grants and ensure program resources are used for the purposes they were intended for in the donor grants awarded to the ICMP that cover their respective areas of responsibility
  • In coordination with the Head of Program Operations, ensures program compliance with the financial and administrative rules, regulations, policies and procedures of the ICMP
  • Ensures the control of expenditure and the disbursement of resources is in accordance with established ICMP procedure and provide financial reports as required by ICMP and its donors

Security Management

  • Manages the Vietnam Program Crisis Management Team, accountable for security within the program, and oversee security management within the program in accordance with ICMP plans, policies and procedures

  • In coordination with the Head of Program Operations and Director of Corporate Services (HQ), conducts security threat and risk assessments and coordinates security arrangements for staff travelling in country
  • Other related duties as assigned


  • University or equivalent degree in Management, Biological sciences, Social Sciences or development studies
  • Desirable: Training in Project planning and management, Monitoring and evaluation, and Human Rights-based approaches to programming
  • Minimum of five years of relevant professional experience
  • Experience in managing teams and building rapport with staff and influencing colleagues to action who are not under direct supervision
  • Experience of capacity building and mentoring, team leadership and management
  • Demonstrated skills and experience in security management
  • High level program management skills including program planning, implementation, monitoring and evaluation
  • Vietnamese native speaker, with excellent oral and writing English skill
  • Strong budgeting and finance monitoring skills
  • Report/proposal writing and Project management skills
  • Sound knowledge of the political climate in Vietnam, with an understanding of the political environment in the region
  • Understanding of the institutional structure in Vietnam in relation to missing persons
  • Demonstrable knowledge of the issue of the missing and related aspects and capacity for political analysis
  • Strong communication and people management skills
  • Strong logic and organizational skills, flexibility and adaptability to change
  • High level negotiation and engagement

Mandatory Requirements

  • Professional fluency in English
  • Professional fluency in Vietnamese
  • Proficiency in Microsoft applications, including Word, Excel, Power Point, Outlook and Teams
  • Proven ability to interact positively with colleagues regardless of culture, nationality or gender
  • Ability to travel at short notice and to work flexible hours including weekends and evenings
  • Commitment to the underlying objective of helping the authorities and families of the missing to account for missing persons in an impartial and transparent manner


This is a project funded position under Vietnam Project with initial funding until 30 September 2025 with a competitive base salary at the E6 level on the ICMP professional salary scale, includes a post adjustment, six weeks of paid leave and extended health and dental benefits. The position is eligible for applicable expatriate benefits and dependent health insurance coverage.

Expected start date: 1 February 2023

Review of applications will begin on 13 December 2022; however, the position will remain open until filled.

ICMP is committed to maintaining an environment of mutual respect, where equal employment opportunities are available to all applicants. ICMP believes that diversity and inclusion among our staff are critical to our success as a global organization, and we seek to recruit, develop and retain the most talented individuals from a thoroughly diverse range of candidates. ICMP is proud to be part of the International Gender Champions network.

ICMP may cancel this recruitment without notice, or may decide to offer a position with different duties and/or contract length.

Tags: crisis management, data management, human rights, monitoring and evaluation, organized crime, program implementation, project management, risk assessment, security management, social sciences