Principal, Investigations Case Intake, London, United Kingdom

European Bank for Reconstruction and Development (EBRD)

EBRD London

Requisition ID


Office Country

United Kingdom

Office City




Contract Type


Contract Length

Posting End Date


Purpose of Job

To support fully the investigation functions and activities of the Office of the Chief Compliance Officer (OCCO).

Under the direction of the Director, Investigations, to assess and triage allegations of staff misconduct and allegations of prohibited practices by counterparties. This includes workplace behaviour, sexual harassment, corruption, fraud, coercion and collusion.

Responsible for setting up and managing the newly formed Case Intake & Analysis function of the Investigation team. This includes developing the complaints assessment and triage process, development of assessment and prioritisation guidelines, designing new work flows and liaising with IT on the development of a new case management system.


The mission of the Office of the Chief Compliance Officer (OCCO) is to protect the integrity and reputation of the Bank, to promote ethical standards of behaviour and to strengthen the Bank’s accountability and transparency. OCCO assists in identifying, assessing, and monitoring integrity risks arising from failure to comply with the Bank’s standards and policies and contributes, in an independent manner, to the Bank’s effective management of integrity risks. OCCO reports through the Managing Director, Chief Compliance Officer (MD, CCO) to the President of the Bank.

Within this context, the principal roles of the Principal, Investigations Case Intake & Analysis are:

  • to undertake triage of all new allegations related to staff misconduct and counterparties;
  • to fully support the Director Investigations and Associate Directors in ensuring the development and delivery of effective policies and procedures related to the Case Intake & Analysis function for the timely and consistent response to allegations of misconduct by staff or counterparties; and
  • to effectively develop and analyse the receipt of complaints and investigation outcomes to provide management information on trends and investigation outcomes with regards the investigation function of OCCO.

The Principal, Investigations Case Intake & Analysis fully supports the MD, CCO and the Director, Investigations in building and maintaining relationships with the investigative departments in the other MDBs as well as with relevant national authorities. The role also contributes to policy dialogue with other MDBs on investigations, delivers presentations on the work of OCCO and contributes to the preparations for international conferences and workshops.

Accountabilities & Responsibilities

  • Accountable to, and supervised by, the Director, Investigations.
  • Responsible for setting up the newly formed Case Intake & Analysis function and the ongoing review and management of the function;
  • As part of triage, undertake desk reviews and preliminary assessments;
  • Represent the Bank by contacting complainants and persons inside and outside EBRD in order to obtain relevant information relating to an allegation, in order to make a full and detailed assessment;
  • Ensure all allegations, case decisions and recommendations for next steps to the Director Investigations are fully documented in Case Management System
  • Regularly communicate and report across the department on case progress and material obtained to assist in determining appropriate action ;
  • Actively keep up to date on latest developments in investigations, case intake and related topics;
  • Develop and maintain Case Intake & Analysis work flows, standard operating procedures and investigation manual;
  • Identify resource needs to further develop the function including development of relevant Business Cases;
  • Collate and undertake analysis of management information trends, investigation outcomes and lessons learned for reporting and cascading to OCCO senior management, Internal Audit, OGC, Risk and across EBRD;
  • Actively engage with external partners such as law enforcement and other IFI’s with regards joint assessments of complaints, exclusion or policy work;
  • Fully support Director, Investigations and CCO in undertaking special initiatives/projects and other ad hoc assignments.

Knowledge, Skills, Experience & Qualifications

  • A degree in a relevant area (law (LLM or JD), criminology, audit, finance, banking, finance, employment relations) or equivalent relevant professional experience.

  • Significant professional experience in investigations and Case Intake/triage functions both with respect to staff misconduct and Prohibited Practices (or equivalent).
  • Experience in assisting with complex investigations and managing own caseload.
  • High standard of personal integrity and discretion, especially related to working in a sensitive work environment.
  • Demonstrated ability to work to challenging deadlines with a proactive approach to problem-solving
  • Experience handling complex matters with diplomacy and sensitivity in a multicultural working environment.
  • Strong analytical skills with the ability to interpret complex legal and financial information.
  • Demonstrated experience providing well-reasoned and considered judgement in complex situations.
  • Results-oriented and resilient, with the ability to work flexibility, outside a standard structure and framework.
  • Strong advocacy and liaison skills and proven ability to communicate with peers as well as to communicate with and manage stakeholders at all levels.
  • Good working knowledge of data and trend analysis.
  • Demonstrated experience with investigation policy development, including negotiations with International Institutions.
  • Good understanding of EBRD’s mission, mandate and processes.
  • Strong interpersonal skills with the ability to quickly form working relationships and gain credibility with a wide selection of staff and members of the Board of Directors.
  • Effective team player.
  • Excellent command of English, both written and spoken, together with the ability to draft in English to a very high standard; familiarity with other languages used in the Bank’s countries of operation is an advantage.

What is it like to work at the EBRD?

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people’s lives and help shape the future of the regions we invest in.

The EBRD environment provides you with:

  • Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
  • A working culture that embraces inclusion and celebrates diversity;
  • An environment that places sustainability, equality and digital transformation at the heart of what we do.

Diversity is one of the Bank’s core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time.

Tags: banking, criminology, internal audit, law enforcement, transparency