European Bank for Reconstruction and Development (EBRD)

EBRD London

Requisition ID


Office Country

United Kingdon

Office City



Information Technology



Contract Type

Fixed Term

Contract Length

2 Year Fixed Term

Posting End Date


Purpose of Job

The Principal works in partnership with the business stakeholders and is responsible for leading change projects and operating model design work that impact the Bank’s organisation and/or operations. They are responsible for leading the collection, analysis and documentation of business requirements as part of the operating model, including customer experience, organisation, process, data and technology design. They may also be a Change Lead or Product Owner within strategic technology or business transformation projects. Usually, they will work in matrix environments with specialist consultants as well as with other Bank staff engaged in the project/s. Where required, they will work in proximity with the Bank’s technology capability teams to ensure services are technically enabled.

Accountabilities & Responsibilities

Develop and maintain stakeholder relationships across the Bank and externally in order to drive change and help to achieve the projects’ anticipated benefits. Act as a focal point in resolving queries, issues and ambiguity during all phases of the project and working alongside the Project Manager, in the projects that such resource exists, to ensure the appropriate Change Management disciplines are applied.

Lead 1-3 change projects or initiatives and respective resources associated to these projects, including but not limited to: Lead business analysis to design and gain acceptance for as-is and to-be business processes to produce sound solutions that meet business needs and supports the wider objectives of the Bank.

Advise, guide progress and support implementation of the projects as required, prioritising activities and setting objectives/targets for project teams

Manage stakeholders to ensure they are aligned and committed to the projects

Facilitate collaboration across departments and allocate tasks and activities within and between teams as required

Maintain accurate plans, cost estimates and benefit realisation models

Provide project status updates to the Programme Management Office (PMO) according to reporting schedules, and adhere to agreed project methodologies

Manage risks and issues appropriately, raising items to PMO and to the Director OC&P as required

Develop and deliver project communications

Act as change lead, and/or Project Manager and/ or quasi-Product Owner, as required

Coordinate project assessment supporting the production of business cases for investment projects necessary to secure project approval and funding (including formulating financial and non-financial benefits).

Drive innovation initiatives across the Bank along with championing new ways of working such as analysis practices and methods using Agile.

Work with relevant key internal units (e.g. ORM, IT, internal audit department etc.) to signal and address change needs and operational improvement.

Develop and maintain strong internal networks and build trusted relationships to enable and influence change across the Bank.

Represent organisational demand at IT forums and other project related governance boards.

Work closely with Solution Architects and relevant clients at all levels of the organisation to ensure appropriate solutions are proposed and agreed by all parties.

Act as liaison between business units and technical capability teams.

Qualifications & Skills / Experience & Knowledge

Knowledge, experience & qualifications

    • Proven leadership experience in area of background (eg. team leader/manager, product leader/manager) and first-hand experience in technology enablement and/or business transformation within a business department
    • Previous experience of leading the delivery of a complex product and using appropriate tools and techniques to identify slivers of value that can be worked into a meaningful roadmap and release plans (such as value stream and process mapping, impact mapping, event storming, user story mapping)
    • Programme/project management (agile desirable) and change management experience; respective qualifications (eg. Prince 2, Lean/six sigma, SCRUM certification etc) a plus
    • Proven track record as a product owner; respective SCRUM certification desirable
    • Demonstrated understanding of Agile software development, and generally industry best practices and external trends in technology enablement
    • Domain expertise in at least one functional area (eg. banking, policy, risk management, finance, operations etc); capable of providing advice and consultancy services drawing on in-depth professional expertise and experience
    • Experienced manager of budget, processes and systems; strong organisational skills essential
    • Excellent understanding of the EBRD, its mandate and strategy, the broad range of its operations as well as its interactions with its key partners, or ability to quickly gain this understanding


Knowledge, experience & qualifications

  • Relevant degree, or equivalent experience of working within financial services, corporate/investment banking or relevant function at a Group level
  • Programme/project management and change management experience; respective qualifications (e.g. Prince 2, Lean/six sigma, SCRUM certification etc.) or through on the job learning a plus
  • Solid understanding of enterprise/business architecture; ability to provide holistic and multidimensional business views essential
  • Proven experience in one of the levers of transformation (customer experience, organisation, data, processes, technology); Experience articulating Target Operating Models and/or other design experience

  • Demonstrated understanding of industry best practices and external trends in organisational development, change management and organisational and/or product innovation
  • Domain expertise in at least one functional area (e.g. banking, policy, risk management, finance, operations etc.); capable of providing advice and consultancy services drawing on in-depth professional expertise and experience
  • Experience working in project teams, including having matrix responsibilities for specialist consultants and/or internal staff on a functional basis
  • Domain knowledge in banking (for CSG alignment), finance/treasury/ risk/compliance or HR/legal (for Corporate and Central Services alignment)
  • Strong analytical skills with a focus on problem solving and continuous improvement.
  • Excellent data analytics skills; proficiency in MS Excel and/or reporting/analytics software e.g. Tableau, Cognos desirable
  • Business process modelling skills essential; familiarity with BPM design/modelling software desirable
  • Strong oral and written presentation and facilitation skills, fluency in written and spoken English
  • Knowledge of agile methods and principles
  • Strong stakeholder management skills
  • Proven ability to influence and work well with others, with the ability to effectively harness the cooperation of peers across departments
  • Team player, able to work with and manage through others
  • Excellent active listening skills and interpersonal and communication skills in English to communicate with a wide variety of people at all levels in the Bank

What is it like to work at the EBRD?

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people’s lives and help shape the future of the regions we invest in.

The EBRD environment provides you with:

  • Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
  • A working culture that embraces inclusion and celebrates diversity;
  • An environment that places sustainability, equality and digital transformation at the heart of what we do.

Diversity is one of the Bank’s core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working.

Tags: architect, banking, change management, continuous improvement, data analytics, financial services, information technology, internal audit, multidimensional, programme management, project manager, risk management, tableau