Manager, Information Technology Unit, Istanbul, Türkiye

World Health Organization (WHO)

WHO Istanbul, Turkey

Manager, Information Technology Unit

( 2300397 )

Grade : P5

Contractual Arrangement : Fixed-term appointment

Contract Duration (Years, Months, Days) : 24 months

Job Posting: Jan 13, 2023, 10:46:37 AM

The objective of the Division of Business Operations (BOS) is to support the work of WHO in the European Region through delivery of services within the areas of human resources, finance, contracting and procurement, legal advice, information & communications technology, printing, security, facilities management, fixed assets, conference support, travel and transport, and staff wellness and well-being. As an enabling function, the division enhances the productivity of the health technical programmes and country offices while at the same time overseeing accountability, transparency and compliance with WHO administrative rules and regulations. The BOS division strives to strengthen the capacity of WHO/Europe to react in an agile way to external and internal changes. The division projects are designed to increase productivity, ensure financial sustainability of the region’s structures, reinforce a client-oriented culture, strengthen country office capacities, and drive strategic initiatives to enhance staff motivation and well-being. The purpose of the Information and Communications Technology (ICT) Unit is to provide and oversee innovative, effective, and value-for-money technology solutions throughout the WHO European region, including country offices and geographically dispersed offices, as well as to the UN City located in Copenhagen, Denmark. ICT ensures connectivity, quality equipment, software solutions, access to and security of data, and customer support to optimize a digital WHO to deliver its strategic goals (three billion targets). ICT further provides connectivity, communication technology and client support to staff in the organizations of the UN City


Lead and manage the EURO ICT Unit, including operational plans, budget, training, and personnel matters, ensuring quality ICT systems availability and support across the region.

Direct and monitor performance of staff, lead recruiting and selection, execute performance reviews and manage continuous updates of staff skills and relevant knowledge through applicable training.

Lead the development and implementation of a WHO/Europe regional ICT strategy; including elaborating technical strategies, policies and guidelines, promoting design for optimal implementation, and ensuring quality service delivery within established service level agreements.

The incumbent ensures that in the development and evaluation of policies and processes, human rights and gender equality perspectives are incorporated.

Direct, design and implement policies and plans of actions for improving the systems architecture and technology infrastructure in offices across the region, to ensure appropriate technological solutions for client business needs and constraints, as well as effective management of contracts and vendors for ICT services.

Responsible for outsourcing partnerships with vendors, market research, feasibility studies on the latest information technology, and cost-benefit analyses.

Directly responsible for ICT security, cyber security, governance and ICT operations with a lens toward risk management, business continuity, and value-for-money.

Collaborate with the information technology management teams of WHO headquarters in the design and implementation of enterprise-wide systems, ensuring that overall design and implementation strategies are compatible with regional specificities and that regional technology solutions may be successfully integrated with the corporate systems.

Responsible for ICT-related communications to all WHO/Europe personnel apprising of new policies, security issues, technology updates, etc.

Advise senior management on complex ICT issues and support to both Business Operations and the substantive work of WHO technical divisions.

UN City Copenhagen: Lead and provide ICT services in the UN City for all UN Organizations in both Campus 1 and Campus 2, including strategic and management aspects of ONE UN initiatives. Work in close collaboration with the IT management and personnel of the other UN City-based organizations.

Advise senior management on complex ICT issues related to support of the UN City organizations.



Essential: University degree (Master’s level) in information technology, information management, engineering, or related field.

Desirable: Additional university degree in any of the above fields. Certification/training in information technology management. Master’s degree in business administration. Prince II and ITIL certification.


Essential: At least ten (10) years of professional experience in an IT field including a minimum of seven (7) years of progressive experience in managing IT teams in large public or private organizations. At least five (5) years of international experience in a role involving aspects of IT service delivery in a complex organizational setting. Experience working within and managing multicultural teams.

Desirable: Hands on experience in delivering ICT services in complex, multi organizational setting. Relevant experience within WHO, the United Nations or other international organizations.


Demonstrated knowledge in all aspects of ICT service delivery, combined with strong managerial, organizational and analytical abilities. A strong track record of successfully leading IT operations/service management functions in large public organizations. Proven ability to develop partnerships, design strategies, integrate and implement information and communication technologies. Sound financial and budgetary skills. Demonstrated management and leadership skills. The ability to identify and harness one’s emotions and apply them to tasks; and the ability to manage emotions, which includes both regulating one’s own emotions when necessary and helping others to do the same

WHO Competencies


Respecting and promoting individual and cultural differences


Building and promoting partnerships across the organization and beyond

Ensuring the effective use of resources

Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English.

Desirable: Intermediate knowledge of French, Russian, German.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 90,664 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 1791 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: (link) Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

  • Staff members in other duty stations are encouraged to apply.
  • For information on WHO’s operations please visit: (link)
  • WHO is committed to workforce diversity.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: (link) Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
Tags: architect, business continuity, communication technology, cyber security, facilities management, feasibility studies, human resources, human rights, information and communications technology, information management, information technology, market research, procurement, risk management, transparency