IT Local Support Consultant – Country Office in Barbados, Bridgetown

Inter-American Development Bank (IDB)

IDB Bridgetown, Barbados

IT Local Support Consultant – Country Office in Barbados

Background of this search :

The Inter-American Development Bank (IDB) consists of 26 country offices throughout Latin America and the Caribbean. The ITE department has the need of a consultancy to provide and maintain a reliable and efficient IT environment at the Country Office (Representation) in Barbados.

The team’s mission:

The Information Technology Department (ITE) is committed to enable the mission of the Bank of improving lives by delivering value to the business through technologic solutions in the Headquarters and the Representations, including infrastructure and services.

What you will do:

Contribute to the IT local point of contact (POC) to:

  • Provide end-user support to the IDB Group personnel located at the Representation in Barbados, to maximize the exploitation of the IT tools (hardware, software, connectivity, training, etc.).
  • Assist on the maintenance of the IT Infrastructure, including workstations, servers, videoconference, telecommunications, and local providers.
  • Collaborate on the implementation of new initiatives working as a link with other IT areas.
  • Ensure the operational documentation is up to date and properly registered in tickets, reports, dashboards, etc. as corresponds.

What you will need:

  • Citizenship: You are a citizen of Barbados, or a citizen of one of our 48-member countries with residency or legal permit to work in Barbados.
  • Consanguinity: You have no family members (up to fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB Group.
  • Education:
  • Academic Degree on BSc. Computer Science.
  • Working knowledge in MS Windows 10, MS O365, communication platforms, mobile devices (Android/iOS), MS Active Directory, VMWare/VDI and workstations maintenance.
  • Desirable working knowledge of ITIL processes for incident, service request and knowledge management. Certification is a plus.
  • Knowledge of ISO 9001:2015 and continuous improvement frameworks is a plus.
  • Experience:
  • At least 2 years of experience on the IT field.
  • Experience in customer support activities.
  • Languages: Fluency in English. Knowledge of Spanish is a plus.

Core and Technical Competencies:

  • General knowledge to work with servers, network, telecommunication, audiovisual equipment, and office assets (scanners, printers, copiers).
  • Excellent written, verbal, and corporal communication skills.
  • Willing to learn and keep doing it continuously.
  • Empathy and Active listening.
  • Proactivity and creativity are a plus.

Opportunity Summary:

  • Type of contract: Consultant (CNS), Full time.
  • Length of contract: 12 months.
  • Location: Bridgetown, Barbados
  • Responsible person: ITE/ITO Team Leader at headquarters
  • Requirements: You must be a citizen of one of the IDB’s 48 member countries and have no family members currently working at the IDB Group

Our culture: Our people are committed and passionate about improving lives in Latin-America and the Caribbean, and they get to do what they love in a diverse, collaborative, and stimulating work environment. We are the first Latin American and Caribbean development institution to be awarded the EDGE certification, recognizing our strong commitment to gender equality. As an employee you can be part of internal resource groups that connect our diverse community around common interests.

Because we are committed to providing equal opportunities in employment, we embrace all diversity and encourage women, the LGBTQ+ community, persons with disabilities, afro-descendants, and indigenous people to apply.

COVID-19 considerations: the health and safety of our employees are our number one priority. As a condition of employment, IDB/IDB Invest requires all new hires to be fully vaccinated against COVID-19.

About us: At the IDB, we’re committed to improving lives. Since 1959, we’ve been a leading source of long-term financing for economic, social, and institutional development in Latin America and the Caribbean. We do more than lending though. We partner with our 48-member countries to provide Latin America and the Caribbean with cutting-edge research about relevant development issues, policy advice to inform their decisions, and technical assistance to improve the planning and execution of projects. For this, we need people who not only have the right skills but also are passionate about improving lives.

Our team in Human Resources carefully reviews all applications.

Additional Information

  • Job Field: Technical Support