World Health Organization (WHO)

Regional Office for the Americas of the World Health Organization

IT Enterprise Architect

( 2206955 )

Grade : P4

Contractual Arrangement : Fixed-term appointment

Contract Duration (Years, Months, Days) : One year, first year probationary period. Post of limited duration

Job Posting: Jul 22, 2022, 2:23:32 PM

This requisition is for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

The Information Technology Services Department (ITS) provides leadership, direction, and support in the use of information technology (IT) systems and services to support the Pan American Health Organization in carrying out its mandate. ITS is also responsible for information and cyber security across the organization. ITS establishes and maintains IT-related strategies, policies, standards, and procedures. The department ensures the effective and efficient provision of information technology and telecommunication services across a geographically dispersed environment.


Under the general supervision of the Director of Administration (AM) and the direct supervision of the Director, Information Technology Services (ITS), the incumbent is responsible for, but not necessarily limited to, the following assigned duties:

  • Provide technical expertise; plan and lead the development of technology platform strategies, roadmaps, SOPs, and future state architectures aligned to business objectives and IT goals; define and document the Organization’s overall Enterprise Architecture strategy and create enterprise architecture designs and blueprints for IT platforms, solutions, data and security architecture for various business domains;
  • Lead efforts to develop and maintain the architectural assets for PAHO IT platforms framework and ensure they meet functional and technical requirements;
  • Collaborate and work closely with information security teams to ensure platforms architecture follows information security standards and policies;
  • Engage with Outsourced Service Providers (OSPs) and other providers to evaluate IT products acquisition and implementation paths in alignment with the Organization’s enterprise architecture framework;
  • Collaborate with ITS teams on enterprise, domain, data, solution, security and integration architecture to produce optimal designs for corporate platforms and solutions;
  • Lead the integration design of IT platforms and data management artefacts in collaboration with integration and product specialists to achieve optimal execution;
  • Evaluate all projects proposed through IT Governance mechanisms and provide comprehensive analysis and advice as to their alignment to PAHO’s enterprise architecture, data governance standards, and information security principles;
  • Engage with all IT projects across the Organization and provide advice on topics such as systems integration, solutions sustainability, and IT risks, to ensure the products delivered are in compliance with the IT standards of the Organization;
  • Advise personnel across all entities, from PWRs to development teams, regarding the best design technologies and implementation methodologies for ensuring adoption of the enterprise architecture framework when implementing and deploying information systems; articulate the value of technology approaches to stakeholders;
  • Monitor and assess the state of PAHO platform technologies to ensure compliance with defined enterprise architecture standards, and to identify deficiencies or misalignment with business requirements;
  • Perform periodic evaluation of delivered products and projects (in-house, outsourced, or cloud) from a technical point of view, ensuring that a solution’s technical approach and development methods are sound, practical, scalable, and sustainable over time;
  • Research and assess technology trends and the practical application of existing, new, and emerging technologies to enable business needs;
  • Participate in the definition and implementation of training and change management activities related to the area of work;
  • Provide guidance and monitoring of staff assigned to the Team through setting of clear work objectives, use of performance reviews and feedback mechanisms, regular communications, and solving interpersonal or technical conflicts; supervise staff, provide advice and guidance on issues arising from the day-to-day activities of the team;
  • Perform other related duties, as assigned.


Education :

Essential: A bachelor’s degree in a computer science related to the functions of the post, and a master’s degree in computer sciences, information management, information technology or a related field from a recognized university.

Desirable: Certification in Enterprise Architecture would be an asset.

In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO, only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: (link) PAHO will also use the databases of the Council for Higher Education Accreditation (link) and College Navigator, found on the website of the National Centre for Educational Statistics, (link) to support the validation process.

Experience :

Essential : Nine years of combined national and international professional experience in information technology, in areas such as Systems Analysis, Software Engineering, Business Solutions, or similar.

Desirable : A minimum of five years of experience as Systems Integrator or Enterprise/Solutions/ Data Architect would be an asset.


PAHO Competencies:

  • Overall attitude at work : Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.
  • Respecting and promoting individual and cultural differences : Relate well to diversity in others and capitalize on such diversity – Relates well to diversity in others and capitalizes on such diversity. Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, backgrounds and/or positions; examines own behavior to avoid stereotypical responses; considers issues from the perspective of others and values their diversity.
  • Teamwork : Collaborate and cooperate with others – Works collaboratively with team members and counterparts to achieve and build rapport; helps others when asked; accepts joint responsibility for the team’s successes and shortcomings.
  • Communication : Write effectively/Share knowledge – Writes down ideas in a clear, structured, logical and credible way; drafts and supports the development of guidelines, policies and procedures. Shares relevant information openly and ensures that the shared information is understood; considers knowledge sharing as a constructive working method and demonstrates awareness of the Organization.
  • Creating an empowering and motivating environment : Provide direction – Manages individual and group projects and ensures that roles, responsibilities and reporting lines are clearly defined, understood and accepted; delegates work appropriately to achieve best results.
  • Producing Results : Work efficiently and independently/Deliver quality results – Monitors own and others’ work in a systematic and effective way, ensuring required resources and outputs. Aligns projects with Organization’s mission and objectives. Consistently solves own and team’s problems effectively as needed. Proactively engages in projects and initiatives, accepting demanding goals, in line with Organizational Strategies and Program of Work. Demonstrates accountability for work of team and sets an example, while explicitly articulating lessons learnt for own and team’s benefit.
  • Ensuring effective use of resources : Strategize and set clear objectives/Monitor progress and use resources well – Sets specific, measurable, attainable, realistic and timely objectives for own team and/or the Organization; systematically analyses and anticipates priority projects for own team and allocates necessary resources to achieve them; identifies the cross-Organizational resources needed for large- scale projects in line with key Organizational objectives. Anticipates foreseeable changes and adapts own and team’s projects in the face of unforeseen circumstances and/ or challenges; creates measures and criteria to monitor progress of overall projects against key Organizational objectives; creates cost-effective solutions for the Organization.
  • Building and promoting partnerships across the Organization and beyond : Develop networks and partnerships and encourage collaboration – Builds and negotiates strategic partnerships and alliances with a wide range of key stakeholders to ensure Organizational results and success. Creates innovative opportunities for promoting synergies inside and outside the Organization to improve Organizational success.

Technical Expertise:

  • Theoretical and proven technical skills in on-premises and cloud computing technologies, TCP/IP based networking, IT security.
  • Extensive knowledge and practical expertise in systems analysis, software development, application security, data migration, data integration, systems documentation, and management of systems development projects.
  • Proven hands-on expertise in complex solutions architecture, systems integration, application security.
  • Proficiency in critical, in-depth business solutions analysis, data management technologies, user experience design.
  • Experience working on a variety of enterprise-grade IT implementation projects and post go-live Applications/Products management, both installed on premises or accessed through a SaaS platform.
  • Strong professional oral and writing skills, including the development of reports, oral presentations, and technical/persuasive documents for consideration at all levels of the Organization.


Very good knowledge of English, with a working knowledge of Spanish or French or Portuguese.

IT Skills:

  • In depth knowledge of Microsoft Operating Systems (client and server), Network Security (IPS/IDS/Firewalls/Web filters), identity and access management.
  • Hands on skills working with relational database systems and related technologies, for example, SQL Server databases, Transact-SQL, ADF data factory and business intelligence services. (or similar products).
  • Advanced skills implementing Application Programming Interface (API) components. Experience with enterprise integration solutions (e.g., Boomi, MuleSoft, Tibco) is desirable.
  • Demonstrated abilities in MS 365 platform and products, as well as other cloud technologies like SaaS, PaaS, IaaS. Experience with MS Azure cloud computing services is essential.


Annual Salary : (Net of taxes)

US $75,602.00 + post adjustment

Post Adjustment : 54.1% of the above figure(s). This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.


This vacancy notice may be used to fill other similar positions at the same grade level .

Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.

For information on PAHO please visit: (link)

PAHO/WHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.

PAHO/WHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of abusive conduct.

PAHO/WHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoing will be terminated and may also face criminal prosecution.

PAHO/WHO is committed to workforce diversity. PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

PAHO/WHO offers an attractive compensation package including an annual net salary and post adjustment, which reflects the cost of living in a particular duty station and exchange rates (subject to mandatory deductions for pension contributions and health insurance). Other benefits include: 30 days annual leave, dependency benefits, pension plan and health insurance scheme. Benefits for internationally recruited staff may include home leave, travel and removal expenses on appointment and separation, education grant for dependent children, assignment grant and rental subsidy.

Candidates appointed to an international post with PAHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

All applicants are required to complete an on-line profile to be considered for this post.

Candidates will be contacted only if they are under serious consideration. A written test and/or interview will be held for this post. The post description is the official documentation for organization purposes.

Tags: architect, change management, computer science, cyber security, data governance, data management, development projects, educational statistics, information management, information security, information systems, information technology, intelligence services, knowledge sharing, operating systems, portuguese, software engineering, sql server, systems analysis, telecommunication services, user experience