ICT Associate, WACAF, Dakar, Senegal

ICAO - International Civil Aviation Organization

ICAO Dakar, Senegal

Posting Title: ICT Associate, WACAF, G6

Job Code Title: INFORMATION TECHNOLOGY ASSISTANT

Department/Office: International Civil Aviation Organization

Duty Station: DAKAR

Posting Period: 14 December 2022 – 05 February 2023

Job Opening Number: 22-Information Management Systems-ICAO-197192-R-Dakar (R)

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Organisational Setting and Reporting

The Regional Office is primarily responsible for maintaining continuous liaison with the States to which it is accredited and with appropriate international organizations, regional civil aviation bodies, sub-regional bodies, UN Agencies and programmes. The Regional Office ensures interregional coordination and promotes the timely and harmonized implementation of ICAO policies, decisions, Standards and Recommended Practices (SARPs) and air navigation plans. The Regional Office also provides technical guidance and assists States/Territories in their implementation activities.

Within the office structure, the ICT Associate report directly to the Administrative Officer. The incumbent serves as the primary focal point on all IT matters and has full responsibility on all WACAF IT matters. In close collaboration with the ICAO Headquarter IT Section, the ICT Associate will provide support and backstop to the WACAF Office IT functions through maintenance and support of applications used locally, effective installation/configuration, operation and maintenance of hardware and software systems and related infrastructure. S/he will, when assigned, also serve as a focal point for the local support of corporate applications, such as the Enterprise Resource Planning System (Agresso), Share Point, document management system (M-Files) and maintenance of the WACAF Website.

The ICT Associate reports directly to the Administrative Officer under the technical supervision of the ICT Section in HQ. Additionally, s/he may consult with the ICT Regional Coordinator on complex technical issues.

Responsibilities

Function 1 (incl. Expected results)

Manages and operates the WACAF Regional Office’s information and communication technology infrastructure equipment, achieving results such as:

  • Plan, install, configure, operate and maintain an appropriate suite of Network Information Systems applications (Internet Access, Web, Electronic Mail, Network File and Print Services).
  • Make recommendations on the overall strategy, policies and procedures for the smooth administration and maintenance of all office ICT systems and facilities, identify and plan future requirements, and recommend and implement technological changes.
  • Ensure the implementation, maintenance and continuous performance of the Office’s hardware, software and network infrastructure components and services, as well as the computer systems, peripherals and accessories. Ensure provision of hardware/software support for internal and external users (all levels).
  • Ensure the policy and procedures for the security of the network and data integrity (including backup of strategic data, virus protection, and intrusion and user access control) are respected.
  • Analyse current work procedures and methods, as well as specific user requests, identify need for new software applications in response to work requirements, and monitor their design, development, implementation, maintenance and upgrading.
  • Liaise with outside consultants, programmers, IT and electrical specialists, etc., with regard to the feasibility, implementation, follow-up and control, upon completion of office ICT work projects.

Function 2 (incl. Expected results)

Ensures efficient and effective ICT management, achieving results such as:

  • Ensure performance of specific technical solutions including installation of servers and configuration of hardware electronic components and peripherals and routine repairs, in accordance with ICAO standards and operational requirements.
  • Monitor file server traffic, usage and performance on a frequent basis.
  • Ensure security access of staff/visitors through security camera records is well maintained.
  • Identify opportunities and ways of converting business processes into web-based systems to address the issues of efficiency and full accountability.
  • Ensure all ICT office-related archives are well maintained and up to date, in line with ICAO rules and regulations.
  • Maintain a secure, reliable infrastructure environment for ICT and adequate planning for disasters and recoveries.
  • Identify and promote different systems and applications for optimal content management, knowledge sharing, information provision and learning, including e-registry, web-based office management system, etc.

Function 3 (incl. Expected results)

Provides user support in the Regional Office including system and data security, achieving results such as:

  • Provide first level IT support to all Staff and trainees via the ServiceDesk.
  • Diagnose, detect, solve and follow-up on IT issues which include but are not limited to:

a. advising Staff on the proper use of software packages and communication tools such as MS Office and Teams;

b. advising Staff on the how to use ICAO remote tools effectively and efficiently;

c. data backup and restoration; virus and malware detection, removal and prevention;

d. research and retrieval of data from internal and external sources;

e. trouble-shooting services such as printing, Internet connection.

Function 4 (incl. Expected results)

Performs maintenance of hardware and software, achieving results such as:

  • Perform System administration of the Office’s virtualized infrastructure including Windows and Linux servers and network attached storage to ensure maximum uptime and availability of resources.
  • Coordinate with the HQ IT team for patches, changes, upgrades and deployments.
  • Administer the firewall cluster to ensure security of the internal network and accessibility of publicly available services.
  • In liaison with the HQ IT Team, Administer and maintain physical IT related infrastructure (servers, telephone, cable and wifi connexions, etc…).
  • Administer User and computer accounts including password resets, group memberships and group policies.
  • Perform computer imaging and ensure computers are up to date with the latest patches and anti-virus definitions.

  • Manage IT stock supply spare parts and perform routine repairs. Contact manufacturers in case of recalls or repairs under warranty.
  • As the focal point, administer the Inventory IT Tool and participate in the inventory monitoring and updates of the Office.

Function 5 (incl. Expected results)

Provides support in the implementation of ICAO Organizational ERP applications, achieving results such as:

  • Facilitate the operation and Implementation of ICAO Organizational Systems, such as the Electronic Document and Records.
  • Provide first-level end-user support in the use of (EDRMS), Agresso, Sharepoint, CRM Analytics.
  • Conduct testing to user’s satisfaction.
  • Keep technical and user documentation up to date.
  • Adapt applications to evolving user’s needs.

Function 6 (incl. Expected results)

Serves as Focal point for ICT related issues with the Service Providers and HQ, achieving results such as:

  • Liaise with and/or supervise service providers with regard to ensuring efficient and reliable operations of the IT infrastructure, Telephony and proper implementation of the Service Level Agreements.
  • Monitor quality and performance of outsourced services from providers.
  • Represent ICAO in ICT-related subgroups and other local UN inter-agency meetings that impact other UN common strategy, systems and procedures.
  • Review Terms of Reference and Service Level Agreements {SLAs) with service providers.
  • Respond to all queries from JCT section in Headquarters regarding SLAs.
  • Liaise with mobile telephony service providers to ensure service availability on official mobile phones.

Function 7 (incl. Expected results)

Provides support to the Administrative Officer, achieving results such as:

  • Assist in the preparation of the ICT procurement plan and prepare the relevant TORs for the procurement of ICT related assets.
  • Train staff on ICT-related issues, when needed.
  • Update and maintain the inventory list of all office assets in general, and, in particular, maintain an up-to-date inventory of software and hardware, including stock of supplies and spare parts and any other ICT-related equipment.
  • Provide ICT support to events organized by the Regional Office.
  • Maintain the ICAO WACAF website, keep the website up to date at all times, make recommendations for improvement, and implement those adopted.

Function 8 (incl. Expected results)

Performs other related duties, as assigned.

Competencies

Professionalism: Sound knowledge in ICT systems, servers and network administration, maintenance and operation. Knowledge and hands-on experience with TCP/IP networks, routing and firewalls. Excellent Computer skills and use of relevant office software such as MS Office suite, MS Visio and MS Project. Good knowledge of Symantec Endpoint Manager and IT Service Management tools and related service ticketing systems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Technological awareness: Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Education

Essential:

  • A diploma of college studies (DEC) or equivalent education, supplemented by formal specialization/training in computer science.

Desirable:

  • A first-level university degree in Computer Science or in a related field.

Work Experience

  • A minimum of six years’ experience in systems administration, end-user support and web application development, such as, WAN/LAN networking, operating systems, telephone services, radio unit, web design, registry or similar, is required.
  • Experience in an international or national government organization, or a large-scale private organization in a multicultural environment, is desirable.

Languages

Essential:

  • Fluent reading, writing and speaking abilities in English and French.

Desirable:

  • A working knowledge of a second language of the Organization (Arabic, Chinese, Russian, or Spanish).

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Please note that this is a locally-recruited position. Applicants for positions subject to local recruitment are required to be authorized to work in the country regardless of where they live at the time of applying for the job opening.

It should be noted that this post is to be filled on a fixed-term basis for an initial period of three years (first year is probationary for an external candidate).

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization within the duty station.

ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. The Standards of Conduct for the International Civil Service adopted by ICAO, which are applicable to all staff members, are defined in the ICAO Service Code (Staff Regulations).

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC).

The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered.

Remuneration: Level Net Base Salary per annum

G-6 CFA Francs $12,434,000

United Nations Considerations

In accordance with ICAO Staff Regulations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard shall be paid to the importance of recruiting staff on as wide a geographical basis as possible and ensuring equal gender representation. Subject to the foregoing, selection of staff members shall be made without distinction as to race, sex or religion, nor shall there be any discrimination on account of any disability of a candidate who meets the qualifications required to perform the tasks. Unless otherwise permitted under the ICAO Staff Regulations, appointment and promotion of staff members shall be made on a competitive basis.

Candidates will not be considered for employment with ICAO if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.

Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the Inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

ICAO does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.

Tags: air navigation, civil servants, communication technology, computer science, content management, document management, enterprise resource planning, human rights, humanitarian law, information systems, information technology, knowledge sharing, linux, network administration, office management, operating systems, procurement, service management, sharepoint, standards of conduct, technological change, telephone services