Human Resources Analyst, Manila, Philippines

WHO - World Health Organization


Human Resources Analyst, P-3, Fixed-Term, Manila, Philippines (WPRO)

( 2211871 )

Grade : P3

Contractual Arrangement : Fixed-term appointment

Contract Duration (Years, Months, Days) : 1 Year

Job Posting: Jan 23, 2023, 12:47:05 AM

The Department of Business Management System (BMS) has a strategic and facilitating role in conjunction with respective business departments in delivering effective and efficient processes and systems in the areas of programme management, human resources, supply, finance, travel, meetings and events that enable the Organization’s operations worldwide. The Organization’s current ERP, namely the Global Management System (GSM), and other peripheral systems such as the Performance Management and Development System (ePMDS), are being replaced by the new BMS Best-in-Market solution with a modern set of tools using standard best practice business processes and cutting-edge technology. A new standard and harmonised solution with minimum customizations will allow WHO to avail of modern technology including mobile access and business process automation, and to take advantage of any new technology and features added to the selected platform(s).


The HR Analyst works closely with the core BMS team, HR experts in WHO HQ, country offices and end users and other stakeholders, to implement regional BMS activities for HR management during the Architect, Configure & Prototype, Test, Deployment and post- roll-out stages of the BMS Programme. Specifically, s/he will:

  • Contribute to the definition of HR requirements, scope and objectives as related to overall HR business strategies.
  • Perform business process and workflow analysis. Participate in HR business process optimization, with a view to improving the efficiency and impact of HR business operations.
  • Research HR operational needs and challenges, and contribute to the recommendation of HR service improvements and business solutions.
  • Promote, encourage and adopt out-of-the-box (standard product) functionality that meets the business needs of WHO and as well as the Organizations for whom WHO provides administrative support.
  • Contribute to the HCM system design and prototype, including creation of test scenarios and liaison with training team for allocated projects.
  • Provide timely application support to end-users.
  • Create user guides, training curricula and other relevant documentation for internal and external partners. Investigate, troubleshoot and mitigate transactional and other BMS issues.
  • Identify opportunities for operational improvements for ongoing simplification of processes in the region. Work on recommendations for HR process simplification based on consultation with stakeholders.
  • Develop and revise standard operating procedures related to HR management
  • Provide training to specific groups of end users, using user-guides, training materials and curricula developed by HQ
  • Engage with Regional networks (Executive Associates, Regional Administrative Officers and Programme Management Officers) periodically to share progress and seek engagement and represent BMS.



Essential: A first-level university degree in Human Resources, Business Administration, Business Management, Information Technology or in another related field.

Desirable: Project Management expertise (Prince

  • PMI or equivalent).


Essential: At least 5 years of relevant and broad experience in Human Resources, including at least 3 years at the international level. Documented experience working with or developing and implementing ERP systems, preferably Workday and/or One Network. Experience should include participation in HR-related IT projects, specifically: eliciting and documenting business process and system requirements for HR business areas, including reporting working with end-users and HR process owners to identify gaps; implement solutions, and to develop requirements for new or enhanced functionality, designing and documenting business processes and workflows, and working in a team environment across business functions.

Desirable: Experience in UN rules and procedures.


  • Business process engineering expertise required to innovate, design, change and implement new HR business processes, policies and procedures, and technological solutions.
  • Analytical skills essential for analyzing data, workflows, user or stakeholder inputs, documents, etc.
  • Good understanding of user experience analysis and its principles.

  • Proven skills in documenting user stories and creating process flow diagrams Strong problem-solving skills and ability to assess a problem and determine an effective course of action.
  • Ability to prioritize workload in a high pressure and time-constrained environment.
  • Excellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teams.

WHO Competencies


Respecting and promoting individual and cultural differences


Moving forward in a changing environment

Producing results

Use of Language Skills

Essential: Expert knowledge of English.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 62,692 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2518 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: (link) Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • For information on WHO’s operations please visit: (link)
  • WHO is committed to workforce diversity.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: (link) Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.
Tags: architect, business management, human resources, information technology, performance management, programme management, project management, user experience