World Health Organization (WHO)

Expert Support to the Psychological Safety Programme, Office of the Ombudsman, Copenhagen, Denmark

Job Overview

Expert Support to the Psychological Safety Programme, Office of the Ombudsman

( 2104162 )

Contractual Arrangement : External consultant

Contract Duration (Years, Months, Days) : 19 days

Job Posting: Sep 1, 2021, 7:48:34 AM

1. Purpose of the Position

The WHO Regional Office for Europe (WHO/Europe) aims to “ensure a healthy, respectful and motivational workplace for all staff with the implementation of zero tolerance of harassment, and promotion of diversity and gender balance.”(European Plan of Work (EPW) 2020-25). With that purpose, WHO/Europe created a Regional Ombudsman Office in 2020.

2. Organizational context

The Office of the Ombudsman is implementing a programme to promote a Respectful Workplace through advancing Psychological Safety (PS). During first semester of 2021 an introductory one-day workshop to understand how the PS concept works in practice and to equip teams to strengthen PS through tools based on “how the brain works” and on the , assertive conversations. Till date 284 staff members (28% of the total number of employees) from over 23 Country Offices and Divisional teams have participated in the Workshops.

During the second semester of 2021, the workshop will be offered to new teams and employees who have already participated, will receive more in-depth support to further advance PS in their respective teams. For offering such specialized support, the Office of the Ombudsman is looking for technical assistance from an expert consultant.

3. Description of duties

Under supervision of the WHO/Europe Regional Ombudsman, the consultant will:

  • Provide expert advice to the Regional Ombudsman on specialized actions that should be implemented to advance Psychological Safety in support of a respectful workplace, 40 working hours in total.

Expert advice in the form of document or PowerPoint presentations is expected to develop the following actions include: a. Five-page strategy and actions to be promoted when supporting an office to transition to an upper level of PS (i.e. there are four levels of PS in any given team: Inclusion safety, Learner safety, Contributor safety, and Challenger safety

b. Scenarios and play role guidance on how to hold respectful and assertive conversations on “hot-button”, providing constructive feedback, managing disagreements without challenging PS subjects

c. Support to team conversations and actions aiming to improve the score obtained in the PS Survey (seven-question version)

  • Provide 10 sets of one graphic and one technical PS document of 2-4 pages to motivate and support teams in their PS development activities, via email, 80 working hours.
  • Organize and conduct four virtual discussions to technically support practice (90 minutes each) on specific areas, chosen by participants, for advancing PS in the workplace, each session will involve eight working hours for preparation and reporting, 32 working hours in total

4. Recruitment Profile

Functional Knowledge and Skills


Promotion of Psychological Safety in the workplace;

Adult training.


Coaching experience;

Informal resolution of workplace conflict.

Education Qualifications


Advanced degree in Psychology/Behavioural Sciences/ Business and Administration, Medical or related disciplines, or similar.


Diploma in Psychological safety, Emotional Intelligence, or Neuroscience;

PhD in Social or Behavioral Scicences



At least 10 years of professional experience in promoting Psychological Safety or closely similar Programmes (Team development, Trust development, etc.)


Previous UN experience.

Experience with online coaching and online training facilitation.


Essential: English

Desirable: Russian, French

5. Contract duration

20 September 2021 to 15 December 2021

6. Location

Offsite consultancy

7. Travel


8. Remuneration and budget (travel costs excluded)

Daily rate US$ 600. Payment will be based on the actual number of days worked.

The 19 days planned will total US$ 11,400. Payments will be issued in two instalments, the first one once completing nine days and the second one once completing 10 days.

9. Living expenses


10. Work schedule/Duration of contract

19 working days (152 hours)

11. Additional Information

  • This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: (link) Some professional certificates may not appear in the WHED and will require individual review.
  • For information on WHO’s operations please visit: (link)
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • WHO’s workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.
  • Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. The execution of the work under a consultant contract does not create an employer/employee relationship between WHO and the Consultant.
  • WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.

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