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World Health Organization (WHO)

Consultant –Telemedicine practices in clinical settings

( 2205850 )

Contractual Arrangement : External consultant

Contract Duration (Years, Months, Days) : 11 months

Job Posting: Jul 7, 2022, 2:25:13 PM

Purpose of consultancy

To provide technical expertise to the WHO’s Clinical Services and Systems (CSY) team and contribute to the development of the telemedicine toolkit to allow safe delivery of services in an epidemic/pandemic context, to support both timely care for COVID and maintenance of essential health services.


Practice of telemedicine (or telehealth) has been around for decades; however, rapid technological advancements have accelerated potential use of telemedicine in delivery of care. We have seen an increase in demand for use of telemedicine as the result of the COVID-19 pandemic. WHO has also recommended use of telemedicine in its operational guidance for maintaining essential health services at the time of COVID in various service delivery contexts. Use of telemedicine under specific conditions have also been recommended in WHO guidelines on digital health for health systems’ strengthening.

As part of integrated clinical care and service delivery, telemedicine can support peer-to-peer and supervised case consultation and provide access to expertise and improve quality of services. Remote patient consultation, follow-ups and patient monitoring through telemedicine can potentially transform the health care experience, specially for the patients living in remote and underserved areas.

The toolkit aims to provide a framework with suggested methods for telemedicine practices to provide timely intervention, improve coordination with specialist outside the practice, and promote continuity of care with an emphasis on limited resource settings.


Objective 1: Synthesize scoping reviews and other relevant publications; identify the key information gap and prepare the content based on the proposed outline.

  • Output 1: Work closely with the identified research team on scoping and synthesizing the available evidence and best practices as well as existing challenges of telemedicine practices specially on limited resource settings.
  • Output 2: Develop content, including a series of use cases based on the suggested outline for the toolkit in consultation with the CSY team.
  • Output 3: Prepare the draft for peer review in collaboration with the CSY team.
  • Output 4: Collect feedback and edit the revisions of the toolkit based on the received feedback.
  • Output 5: Attend meetings as required and provide weekly report to the project team.

Deliverables 1 and 2, 3 Expected by: within three months from the start of the project.

Deliverable 4 Expected to be completed within two months after completion of the initial draft.

Objective 2: Facilitate implementation and adaptation of the toolkit to local contexts.

  • Output 1: Collect lessons learned, identify gaps, and update the content.
  • Output 2: Facilitate country implementation, attend meetings, and provide weekly report to the project team.

Deliverables 1 and 2 Expected within 6 months after the completion of objective 1.

Qualifications, experience, skills and languages

Educational Qualifications:

Essential: Advanced university degree (Masters) in the field of health sciences/technology or medical informatics.


Essential: At least 7 years of experience in digital health/telemedicine practices at national, regional or global level.


  • Work experience in LMIC settings.
  • Work experience in use of telemedicine in clinical care service delivery.



  • Substantial knowledge of digital technologies in clinical care service delivery.
  • Excellent communication, professional level of writing and editorial skills.
  • Time management skills.


  • Knowledge of Microsoft operating systems and Microsoft Office packages.

Languages required:

Essential: Expert knowledge of English


Off-site – Home based.


No travel is expected.

Remuneration and budget (travel costs are excluded):

Remuneration: Band level B

USD 7,000

9,980 per month.

Living expenses (A living expense is payable to on-site consultants who are internationally recruited):


Expected duration of contract:

11 months. Additional contract of 11 months may be offered based on funding availability and satisfactory performance.

Additional Information

  • This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: (link) Some professional certificates may not appear in the WHED and will require individual review.
  • For information on WHO’s operations please visit: (link)
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. The execution of the work under a consultant contract does not create an employer/employee relationship between WHO and the Consultant.
  • WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.
  • Consultants working in Switzerland must register with the applicable Swiss cantonal tax authorities and social security authorities, within the prescribed timeframes (Guidelines issued by the Swiss Mission are available at: (link)-onu-geneve/en/home/manual-regime-privileges-and-immunities/introduction/Manuel-personnes-sans-privileges-et-immunites-carte-H/Non fonctionnaires et stagiaires.html
Tags: covid, editor, health services, health systems, health systems strengthening, medical informatics, operating systems, social security contributions, time management