World Health Organization (WHO)
Talent management and development; coaching and mentoring
( 2209874 )
Contractual Arrangement : External consultant
Contract Duration (Years, Months, Days) : 10 months
Job Posting: Nov 3, 2022, 1:25:33 PM
Purpose of consultancy
To contribute to the strategic development and implementation of global talent management projects at the three levels of the Organisation.
The World Health Organization (WHO) is undergoing a transformation to revolutionize its ways of working. To make WHO more efficient and better equipped to respond to the public health needs of the world, there is a need to cultivate and retain a strong workforce at all three levels of the Organization. A Career Pathways and Capacity Building Task Force (the Task Force) was established in June 2019 to recommend the way forward to build a workforce of excellence. Following two global surveys carried out in 2019 and 2021 and the establishment of a Core Group, a high-level Career Management Framework has been introduced to inform the development of career pathways in both the Operational and Public Health career streams.
Given the extensive work required to introduce global career pathways at the three levels of the organization, a need has arisen for an expert consultant in the area of talent management and development who would support this work going forward.
Finalization and communication of an overall framework for career paths
- Carry out interviews with Directors from different departments in the PH career stream to define career paths, requirements to move in different roles, critical developmental experiences and learning needs.
- Carry out interviews with the Directors Administration and Finance and the Directors of Programme Management in the regions with the support and the involvement of key representatives from HR and the Core Group.
- Provide organizational design input to the development of Career Paths for the PH career stream and for validation.
- Collaborate with colleagues in the Staff Development and Learning Team and the Academy to define the learning requirements, key developmental experiences and the required skills for career paths.
- Contribute to the preparation of presentations and communication activities related to career paths for the both the Operational and the PH career streams.
- Contribute to the development of the processes related to career management, including illustrative Career Paths (starting with the Operational stream) and Talent Pools, in the new ERP system (Workday).
- Develop and launch communication activities, tools and materials to inform staff and keep them engaged in the process.
- Brainstorm on the implementation of career paths for some key roles (e.g. Operational Officers) through the use of rosters to illustrate some potential career paths in the operational career stream.
Contribute to the launch of a 360-degree feedback tool in HQ, Geneva
- Facilitate the provision of additional coaching sessions to requiring staff following the one-on-one 360° feedback session.
- Contribute to gathering of lessons learned from evaluation of Phase 1 implementation and inform next steps and way forward.
- Deliver training on career management topics (e.g. emotional intelligence; CV writing skills; competency-based interviewing skills etc.) .
- Contribute to the delivery of global career development initiatives addressed to all WHO staff globally (e.g., EQ Cafes, career development webinars, coaching and career counselling sessions).
Development of the Talent Management Module in Business Management System (BMS)
- Collaborate with HRT and IMT colleagues as well as the BMS team of Workday to develop the key features of the future talent platform, including the skills matrix and the learning requirements associated to career paths.
Qualifications, experience, skills and languages
Essential: Advanced university degree in human resources management and/or development, organizational psychology or related field.
Officially recognized coaching certificate and EQ certification.
Essential: Over 10 years of relevant experience in training and facilitation, including experience in organization and talent development at international level with multicultural exposure.
Desirable: Relevant experience at country level.
- Project management; statistical and data analysis; analytical skills.
- Sound project management skills.
- Excellent drafting and communication skills both verbally and in writing.
- Ability to identify issues, formulate opinions, make conclusions and recommendations.
- Ability to engage and motivate staff.
- Customer service, collaborative and innovative attitude.
- Good knowledge of best practices and theories in Talent Management and Development, people’s motivation and engagement.
Essential: Expert knowledge of English.
Expert knowledge of French.
Off site: Home-based .
The consultant is expected to travel.
Remuneration and budget (travel costs are excluded):
Band level C-USD 10,000-12,500 per month.
Living expenses (A living expense is payable to on-site consultants who are internationally recruited):
Expected duration of contract:
10 months. Additional contracts may be offered based on satisfactory performance and funding availability.
- This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
- Only candidates under serious consideration will be contacted.
- A written test may be used as a form of screening.
- If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: (link) Some professional certificates may not appear in the WHED and will require individual review.
- For information on WHO’s operations please visit: (link)
- WHO is committed to workforce diversity.
- WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
- Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
- WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
- WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
- Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. The execution of the work under a consultant contract does not create an employer/employee relationship between WHO and the Consultant.
- WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.
- Consultants working in Switzerland must register with the applicable Swiss cantonal tax authorities and social security authorities, within the prescribed timeframes (Guidelines issued by the Swiss Mission are available at: (link)-onu-geneve/en/home/manual-regime-privileges-and-immunities/introduction/Manuel-personnes-sans-privileges-et-immunites-carte-H/Non fonctionnaires et stagiaires.html