• Contractor
  • Anywhere

World Health Organization (WHO)


(Infodemic monitoring and interventions)

( 2206215 )

Contractual Arrangement : External consultant

Contract Duration (Years, Months, Days) : 9 months at 60%.

Job Posting: Jul 6, 2022, 1:08:32 PM

Purpose of consultancy

To set up and produce social listening method and systems and generate infodemic insights to respond to the COVID-19 infodemic globally, and as needed at regional and country level.


On 30 January 2020, the WHO Director-General declared the outbreak of the novel coronavirus 2019 a Public Health Emergency of International Concern. As noted by the Emergency Committee in its statement and advice to WHO:

  • WHO should provide intensified support for preparation and response, especially in vulnerable countries and regions; and,
  • WHO should continue to provide all necessary technical and operational support to respond to this outbreak, including to implement a comprehensive risk communication strategy.

The WHO Information Network for Epidemics (EPI-WIN) has been created to manage the often-misleading excess of information (termed “infodemic”) during epidemics and the public health responses to them. EPI-WIN implements an innovative strategy that counters the infodemic through evidence-based messages and guidance that is tailored to specific audiences and delivered through trusted sources.


Deliverable 1: Global infodemic insight and social listening reports with regional / national / special topic spotlights

  • Utilize WHO social listening tools and services to review weekly issues and produce a weekly report of relevant narratives and selected spotlights, with recommendations;
  • Deliver report in PPT format to WHO for review;
  • Adapt report as per WHO comments and deliver final version;
  • Facilitate weekly distribution to key stakeholders.

Deliverable 2: Provide technical input and advise regional and country offices and MoH in setting up infodemic monitoring, integrated analysis and implementation of infodemic management interventions

  • Set-up the social listening data collections and infodemic insights analysis plans;
  • Set-up/run mechanisms for identifying and addressing information voids, worries, questions, concerns, mis- and disinformation on particular health topics of interest:
  • Contribute to message testing with various key audiences;
  • Contribute to capacity building of relevant stakeholders on social listening, rumours and misinformation management, tailored and evidence-informed digital engagement;
  • Provide technical expertise to regional and country offices and country officials to ensure a cohesive social media strategy and provide evidence-informed recommendations for priority actions based on detected high-risk signals.

Deliverable 3: Develop and advise on infodemic management intervention design, implementation and evaluation

  • Identify and define target populations for interventions from policy and health system to community and individual levels as well as potential barriers and facilitators of a desired health behavior or outcome within those populations;
  • Apply analytical and evaluative frameworks to assess the quality and the risk of mis/disinformation to behaviors;
  • Define the knowledge or desired health behavior and identify evidence-based or emerging best practices for intervention development and identifying the most appropriate model of change to apply to intervention development and develop clear process and outcome indicators.

Qualifications, experience, skills and languages

Educational Qualifications:

Essential: Advanced university degree in public health, health promotion, behavioral science, health communication or related field.

Desirable: PhD in any of the above fields


Essential: Essential: Minimum 5 years of relevant experience conducting analysis of social media, web data, digital ecosystem business intelligence.


  • Experience in Infodemic insights generation for use by a health programme.
  • Relevant experience working in international organizations, the UN and/or WHO.



  • Ability to identify and analyze target audiences for interventions;
  • Ability to analyze quantitative and qualitative data;
  • Ability to develop and manage qualitative and quantitative social media data;
  • Ability to identify and evaluate data sources and platforms for limitations and weaknesses inherent to each source;
  • Ability to perform audience analysis, platform/channel mapping, and persona development for target audiences and demographics;
  • Ability to develop a social media strategy from content development, message and intervention testing, and message dissemination based on platform standards and best practice including the development of goals, objectives, and key indicators; Us health communication science best practices.

Languages required:

Essential: Expert knowledge of English

Desirable: Intermediate knowledge of French


Off-site: Home based


No travel is expected.

Remuneration and budget (travel costs are excluded):

Remuneration: Band level B USD 7,000 – 9,980 per month

Living expenses (A living expense is payable to on-site consultants who are internationally recruited):


Expected duration of contract contract (Maximum contract duration is 11 months per calendar year):

9 months at 60%. Remuneration will be pro-rated accordingly.

Additional Information

  • This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: (link) Some professional certificates may not appear in the WHED and will require individual review.
  • For information on WHO’s operations please visit: (link)
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. The execution of the work under a consultant contract does not create an employer/employee relationship between WHO and the Consultant.
  • WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.
  • Consultants working in Switzerland must register with the applicable Swiss cantonal tax authorities and social security authorities, within the prescribed timeframes (Guidelines issued by the Swiss Mission are available at: (link)-onu-geneve/en/home/manual-regime-privileges-and-immunities/introduction/Manuel-personnes-sans-privileges-et-immunites-carte-H/Non fonctionnaires et stagiaires.html
Tags: content development, covid, data collection, health promotion, risk communication, social security contributions