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World Health Organization (WHO)


Development of infodemic management toolkits for field use

( 2206113 )

Contractual Arrangement : External consultant

Contract Duration (Years, Months, Days) : 9 months

Job Posting: Jul 14, 2022, 6:50:23 AM

Purpose of consultancy

Two infodemic consultants are sought to contribute to the development and adaptation of infodemic management toolkits and handbooks for use in capacity building in countries. The consultants will:

  • work with regional and country office staff to adapt tools to local context, pilot toolkits and deliver revisions based on experience of implementation and lessons learned
  • review and adapt existing toolkits as per guidance from WHO staff
  • develop concepts for new toolkits, perform desk research, and organize working groups of experts to feed into development of new toolkits; write toolkits, manage their review and deliver them
  • serve as technical focal points for queries during editing and design of toolkits


Infodemic management (IM) refers to the science and practice of understanding and addressing infodemics, defined as an overflow of information across physical and digital spaces that makes it difficult for people to find information to better protect themselves during epidemics. According to the third round of WHO’s Global Pulse Survey in 2021, 87% of countries reportedly track and address the infodemic, suggesting that countries are increasingly establishing IM capacities. During emergencies, most countries face competing priorities – the immediate need to rapidly respond to and intervene on the emerging infodemic of the event and the more long-term need for strategically incorporating IM functions into emergency preparedness and routine health systems. Achieving either aim can seem challenging, particularly in settings where there is a shortage of human and financial resources.

WHO provides technical assistance and tools that can assist countries to efficiently address these priorities, namely rapid evidence generation for informing IM interventions and development of strategic plans to establish routine IM capacities.

In settings where infodemic insights units are not yet established, or where an infodemic insights team must be stood up quickly to respond to an emergency, a “pop-up infodemic insights unit” can be established, combining local health authority staff with external technical assistance consultants. For example, such a team can carry out a landscape analysis of strategic needs and assets in relation to infodemic monitoring, integrated analysis of infodemic insights, and generation of infodemic management recommendations for strengthening and integrating infodemic management capacities in countries.

Toolkits need to be developed and piloted on how to set up a quick integrated infodemic monitoring and analysis pipeline “in a box” that can be implemented, tested, evaluated and adapted quickly in a local country context. Other toolkits that must be adapted or delivered may include: rapid online community assessments, integrated insights generation and analysis for infodemic monitoring and recommendation generation, planning and evaluation of infodemic management interventions, and responding to health misinformation, among others.


Deliverable 1: Desk research and convening of expert group to advise toolkit content

  • Conducting desk research on designated toolkit area;
  • Planning, developing and implementing of key informant interviews and other research techniques to capture current practice related to toolkit;
  • Drafting of background and meeting documents and convening of expert groups to advise and contribute to the development and review of toolkit.


  • 1.1 Terms of Reference, meeting documents, agendas and meeting minutes of expert group produced;
  • 1.2 Meeting and background documents produced for each meeting;
  • 1.3 Five expert group meetings convened via zoom.

Deliverable 2: Development of toolkit, facilitate translation and piloting in the field

  • Drafting and revising the toolkit based on comments;
  • Managing internal and external review of toolkits, collection of comments and revision of the toolkit based on comments;
  • Planning, organizing and implementing field testing of toolkits in the field, in collaboration with WHO regional and country offices and partners in the field;
  • Responding to editor and graphic designer queries;
  • Facilitating translation of toolkit through WHO translation services.


  • 2.1 Draft toolkit translated in one designated language;
  • 2.2 Pilot plan defined, and implement in the field with partners;
  • 2.3 Response provided to queries from editor and graphic designer.

Deliverable 3: Revised and validated toolkit with an implementation guide

  • Deliver final draft of toolkit including any graphic materials, job aids, etc.;

  • A toolkit validation report and analysis, in form of a draft research paper reporting on the outcomes of the validation and implementation research;
  • Prepare implementation guide on how to use the toolkit.


  • 3.1 Final toolkit draft delivered;
  • 3.2 Draft paper delivered;
  • 3.3 Implementation guide delivered.

Qualifications, experience, skills and languages

Educational Qualifications:

Essential: First University degree in health promotion, health communication, socio-behavioral sciences, public health, or other field relevant to the tasks of the consultancy.

Desirable: Advanced university degree in one of the above fields.


Essential: 5 to 10 years of relevant experience in delivering projects in public health, health communication, health promotion or in health programmes with a significant component of working with vulnerable and at risk populations.

Desirable: Previous experience working with UN



  • Working knowledge of translation tools and methods
  • Ability to work across government and non-governmental organizations, especially across different levels from local to national
  • Proven knowledge of defining people’s knowledge or desired health behaviors and identifying evidence-based or emerging best practices for intervention development
  • Proven skills in building capacity of healthcare workers, partners, and influencers to share accurate, credible information and address concerns, information gaps, and misinformation effectively

Languages required:

Essential: Expert knowledge of English

Desirable: Intermediate knowledge of French



Home based


Travel is envisaged for country-level piloting of toolkits.

Remuneration and budget (travel costs are excluded):

Remuneration: Payband level B – USD 7,000

9,980 US per month

Living expenses (A living expense is payable to on-site consultants who are internationally recruited):


Expected duration of contract (Maximum contract duration is 11 months per calendar year):

9 months

Additional Information

  • This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: (link) Some professional certificates may not appear in the WHED and will require individual review.
  • For information on WHO’s operations please visit: (link)
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. The execution of the work under a consultant contract does not create an employer/employee relationship between WHO and the Consultant.
  • WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.
  • Consultants working in Switzerland must register with the applicable Swiss cantonal tax authorities and social security authorities, within the prescribed timeframes (Guidelines issued by the Swiss Mission are available at: (link)-onu-geneve/en/home/manual-regime-privileges-and-immunities/introduction/Manuel-personnes-sans-privileges-et-immunites-carte-H/Non fonctionnaires et stagiaires.html
Tags: editor, emergency preparedness, financial resources, graphic design, graphic designer, groups of experts, health programmes, health promotion, health systems, social security contributions, translation