Communications and Knowledge Management Officer, Dhaka, Bangladesh

ILO - International Labour Organization

ILO Dhaka, Bangladesh


Description of assignment title: Communications and Knowledge Management Officer

Assignment country: Bangladesh

Expected start date: 03/01/2023

Sustainable Development Goal: 8. Decent work and economic growth

Volunteer category: International UN Volunteer Specialist

DoA reserved for persons with disabilities: No

Host entity: ILO

Type: Onsite

Duration: 24 months (with possibility of extension)

Number of assignments: 1

Duty stations: Dhaka


Mission and objectives

The International Labour Organization (ILO) is devoted to promoting social justice and internationally recognized human rights, including labour rights. Its tripartite structure provides a unique platform for promoting decent work for all women and men. It aims to promote rights at work, encourage decent employment opportunities, enhance social protection, and strengthen dialogue on work-related issues. ILO functions as a normative as well as a technical advisory role for the member states. The key functions of the organization include:

  • Formulation of international policies and programmes to promote basic human rights, improve working and living conditions, and enhance employment opportunities
  • Creation of international labour standards backed by a unique system to supervise their application
  • An extensive programme of international technical cooperation formulated and implemented in an active partnership with constituents to help countries put these policies into practice in an effective manner
  • Training, education and research activities to help advance all of these efforts


Communication is integral to ILO’s influencing, advocating, and educating mandate. It requires developing and implementing a comprehensive communication strategy encompassing outreach and advocacy, as well as media relations and awareness-raising activities targeting national, regional and global stakeholders, social partners, governments, workers and employers. Strategic communication advice and support are also critical for the larger technical cooperation portfolio in the country office and its constituents. ILO Country Office Dhaka is looking for a development communication specialist to meet the increasing communication needs for the office.

Task description

This position will be responsible for supporting coherence of internal and external communication of UNJP (BGD/21/02/CAN)- “Improving Skills and Economic Opportunities for the Bangladeshi Community and Rohingya Women & Youth in Cox’s Bazar (108587)” implemented by four participating UNOs (UNHCR, IOM and UNDP), with ILO as the Convening Agency. In addition. He/she leads the corporate communication and knowledge management efforts of the Country Office and supports the communications actions of certain projects. The specific responsibilities include: 1. Strategy and planning:

  • Produce strategy, tools & templates, and guidelines for communication and knowledge management of ILO Country Office Bangladesh to support the Decent Work Country Programme (DWCP) 2022-2026.
  • Support the cluster/project-specific communication strategy development and harmonizing office-wide communication efforts.
  • Analyse current practices of the information management system in ILO Bangladesh (websites, portals, hard copies etc) and establish an effective knowledge and information management system in the office.
  • Support the office to fulfil the administrative agency function in the areas of knowledge management, harmonizing communication with the Partner UN agencies and quality assurance of the communication and knowledge management work in line with the ILO’s approach to communication.
  • Take part in the regular meetings of the UN Communications Action Group
  • In coordination with the development cooperation projects, identify and develop templates, guidance and plans for developing human-centred stories from ILO’s interventions. 2. Communication and knowledge management materials development:
  • In coordination with the development cooperation project colleagues develop human-centred communication materials (written, audio, visual) highlighting the impact of ILO’s work on the ultimate beneficiaries and targeting different stakeholders.
  • In coordination with the relevant project colleagues, support data visualization, including developing knowledge products to support advocacy, resource mobilization, and the constituents’ capacity-building.
  • Keep ILO’s website and other communication and knowledge management platform up to date by synthesizing relevant information on lessons learned, success stories, impact on the stakeholders etc., from ILO’s work in coordination with the development cooperation project colleagues.
  • Carry out website updates relating to ILO’s work at the Country Office level and for specific projects
  • Develop social media materials relating to ILO’s work at the Country Office level and for specific projects
  • Draft and edit speeches, presentations and other materials that the ILO Country Director/deputy Director will deliver.
  • Act as publications focal point for ILO Bangladesh to ensure that all publications produced are in line with the ILO publications process, branding guidelines etc.
  • Act as translation focal point for any materials from ILO HQ or the Regional Office for Asia and the Pacific being translated into Bangla. 3. Media relations and advocacy:
  • Act as an ILO Bangladesh communication focal person for external stakeholders.
  • Maintain media relations of ILO Bangladesh by developing, drafting, and maintaining contact in-formation, materials and relationships with journalists and media outlets covering all media print, TV, radio, web etc., in the country to communicate the story of ILO’s interventions to a broader audience.

  • Organize forums and platforms for development cooperation project partners and constituents to share knowledge and experience amongst themselves and other stakeholders.
  • Lead and coordinate the major events of the country office, including the social dialogue events, technical convenings and other relevant events as necessary.
  • Oversee dissemination of ILO press releases and or other material produced by ILO HQ or the Regional Office for Asia and the Pacific to media. 4. Monitoring and evaluation of communication strategy:
  • Undertake regular monitoring of the communication activities and organize feedback sessions for the project team members and other relevant colleagues in ILO.
  • Oversee reporting to HQ or the Regional Office for Asia and the Pacific on ILO Bangladesh communications actions as required.

Eligibility criteria

Age: 27 – 80


Candidate must be a national of a country other than the country of assignment.


Required experience

5 years of experience in communication and knowledge management experience in international organizations.

  • Strong organizational skills and proven high quality of report writing skills
  • Experience of coordinating communication and knowledge management activities and teams of international organizations.
  • Knowledge of working with digital platforms in the must.
  • Experience of working with government, policymakers, employers/workers and/or civil society groups is an asset
  • Experience in knowledge management and data visualizations

Area(s) of expertise

Communication, Development programmes

Driving license


English, Level: Fluent, Required

Required education level

Master degree or equivalent in communication, knowledge management, journalism, public relations or field related to ILO’s mandate.

Competencies and values

  • Accountability
  • Adaptability and Flexibility
  • Building Trust
  • Client Orientation
  • Commitment and Motivation
  • Commitment to Continuous Learning
  • Communication
  • Ethics and Values
  • Integrity
  • Planning and Organizing
  • Professionalism
  • Respect for Diversity
  • Working in Teams

Other information

Living conditions and remarks

Dhaka is located in central Bangladesh. Not only is it the capital city, but it is also the largest in the country. It is the centre of political, cultural, and economic life in Bangladesh. The official language is Bengali, while English is the working language of UN Agencies. In recent decades, Dhaka has seen the modernization of services, communications, and public works. The city is attracting large foreign investments and greater volumes of commerce and trade. It is also experiencing an increasing influx of people from across the nation; this has reportedly made Dhaka one of the fastest-growing cities in the world. Good English-speaking medical, dental services, and educational centres are available for internationals. Dhaka is connected to other cities by rail, road, and by air and internationals can move easily from one city to another. Dhaka has venerable green spaces, including many gardens and parks, historical places, and nice restaurants. The weather is tropical – hot and very humid during the summer monsoon season (April-September) and drier and cooler in the winter (October-March). Historically, Bangladesh has been a safe country for internationals so far. While Dhaka is not categorized as a hardship station, the volunteer should be prepared for limitations in freedom of movement on foot, by public transport, and to certain locations.

Inclusivity statement

United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Note on Covid-19 vaccination requirements

Selected candidates for certain occupational groups may be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid-19) in line with the applicable host entity policy

Tags: bengali, data visualization, economic growth, ethics, foreign investments, freedom of movement, human rights, information management, international labour standards, journalism, knowledge management, knowledge products, media relations, monitoring and evaluation, press releases, public relations, public transport, public works, resource mobilization, social justice, social protection, strategic communication, sustainable development, technical cooperation, translation