Assistant Infrastructure SDM Officer, Vinnytsia, Ukraine

UNHCR - United Nations High Commissioner for Refugees

UNHCR in Vinnytsia

Grade: NOA

Staff Member / Affiliate Type: National Professional Officer

Reason: Temporary > Temporary Assignment/ Appointment

Hardship Level: E (most hardship)

Family Type: Non Family<p></p><p></p>Danger Pay

Residential location (if applicable): Remote work accepted: No

Target Start Date: 2023-02-15-08:00

Target End Date: 2023-08-15-07:00

Job Posting End Date: February 2, 2023

Standard Job Description: Assistant IT Infrastructure SDM Officer

Organizational Setting and Work Relationships

Associate IT Infrastructure SDM Officer is a technical position within the UNHCR operation. Direct supervision is normally exercised by an IT Infrastructure SDM Officer or Administrative Officer. The incumbent implements the IT operational plan in a well-defined geographical area and provides technical guidance to locally recruited staff.

The incumbent liaises directly with own Service Delivery Team daily as well as with end users to clarify, analyse and resolve reported issues. S/he may also liaise with external service providers, as required, to resolve escalated infrastructure issues.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.


  • Participate in the assessment of operational and security infrastructure needs in each UNHCR office in the area of responsibility (AOR).
  • Assist in the implementation of the ICT operations plan to ensure that all equipment is in good working conditions at all times as to meet the ICT needs of the offices.
  • Monitor and coordinate the work of other ICT staff as directed by the Head of Offices in accordance with the standards set by Headquarters.
  • Provide coaching and training to ICT staff and users. Draft procedures and instructions to promote a better understanding of the use of the ICT equipment.

  • Participate in the assessment of security related projects in coordination with the Field Security Advisor and assists in the formulation of recommendations on security communications.
  • Promote relation with UNHCR implementing partners to enhance communication and avoid duplication of efforts.
  • Liaise with the National Regulatory Authority to ensure that licenses and permissions required to operate UNHCR telecommunications networks are granted.
  • Maintain an up-to-date inventory of all ICT infrastructure & equipment under AOR by accurately and promptly updating the DIST Central Information Management Tool (CIMT) database.
  • Carry out missions for new installations and routine maintenance tours of ICT equipment in Field Offices within the AOR.
  • Undertake other tasks or assignments within his/her area of competence as directed by Supervisor/Head of Service.
  • Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

For P1/NOA – 1 year relevant experience with Undergraduate degree; or no experience with Graduate degree; or no experience with Doctorate degree

Field(s) of Education

Information & Communications Technologies; Computer Science; Information System; Information Technologies; or other relevant field.;

Certificates and/or Licenses

ITIL v3 foundation; Information Technology; Project Management; PBX/VSAT/CISCO Sec/Firewalls; Satellite Communications; Microsoft Tech Specialist; Windows Server; Telecommunications;

Relevant Job Experience

Essential: Minimum 1 year of experience in IT with managing IT service delivery with SLA based delivery of both centralized and decentralized applications, systems, and services. Good understanding and practical experience of ITIL Service Operations processes driven by continuous improvement. Experience working with business partners to understand how IT affects an organization and link it to business processes and operational tasks. Experience working in infrastructure in at least one of the three fields: network, platform, end user devices. Ability to influence negotiations with stakeholders. Strong interpersonal skills that include effective communications (both verbally and written) at all levels; to technical and non-technical audiences. Experience working in a matrixed team to ensure collaborations and effective operations across multiple organizations. Experience in project monitoring and control, data analysis, and presentation for executive review and decision making. Experience of coordinating activities across different partner organizations developing effective services.

Desirable: Formal certification in ITIL Service Operations. Experience providing IT services, including in deep field locations. Experience acting as an inter-agency IT focal point. Solid understanding of application and infrastructure technologies used in IT systems and services. Experience of operating in humanitarian or United Nations organizations, with field experience.

Functional Skills

IT-IT Systems and Standards

IT-Management of external service providers for IT infrastructure maintenance and support

*IT-Computer Literacy

IT-IT Technical Troubleshooting

IT-Microsoft Office Productivity Software

IT-IT Cloud Hosting Services

IT-IT Network Monitoring & Alerting Tools

IT-IT Security Management

*IT-IT Service Delivery Management

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile: As per standard job description.

Functional Clearance: This position doesn’t require a functional clearance

Required languages (expected Overall ability is at least B2 level): English ,

Desired languages: Ukrainian ,

Additional Qualifications: Skills

IT-Computer Literacy, IT-IT Cloud Hosting Services, IT-IT Network Monitoring & Alerting Tools, IT-IT Security Management, IT-IT Service Delivery Management, IT-IT Systems and Standards, IT-IT Technical Troubleshooting, IT-Management of external service providers for IT infrastructure maintenance and support, IT-Microsoft Office Productivity Software


BA: Computer Science (Required), BA: Information and Communication Technology (Required), BA: Information Systems (Required), BA: Information Technology (Required)


Information Technology – Other, ITIL V3 Foundation Level – AXELOS Ltd, Microsoft Tech Specialist – Microsoft, PBX/VSAT/CISCO Sec/Firewalls – Other, Project Management – Other, Satellite Communications – Other, Telecommunications – Other, Windows Server – Microsoft

Work Experience

Data Management, Information Technology

UNHCR Salary Calculator: (link)

Other information:

Tags: abuse of power, communication technology, computer science, continuous improvement, data analysis, data management, deep field, gender inequality, inequality, information management, information systems, information technology, network monitoring, project management, project monitoring, satellite communication, security management, ukrainian, windows server