International Monetary Fund (IMF)
Work for the IMF. Work for the World.
Typically Reports to:
Director, Human Resources (HR)
The Human Resource Department (HRD) in the International Monetary Fund has developed a path forward to continue the Modernization of the Human Resource function and the client service delivery model. The plan requires significant institutional support for changes required to have Workday and shared HR services remain viable. The reset for the Workday implementation under a three-stage plan has given the Sponsors time to develop plans and goals to align, stabilize and gain acceptance for the implementation of the new HR Service Delivery Model and supporting processes and systems. The goal is to improve HR Service Delivery followed by targeted and aggressive streamlining of policy and processes to reduce administrative overhead within Workday and then revisit options for technology implementation for complex benefits.
The Program Chief is accountable to the Sponsor (HRD Director) and Partners (Finance Department – FIN, & the Information Technology Department – ITD) has the authority to run the program on a day-to-day basis, within the parameters laid down by them. The Program Chief is responsible for effective scoping, planning, and during implementation, ensuring that the program produces the agreed deliverables within the specified tolerances of time, cost, quality, scope, benefits, and risk. The Program Chief will also guide workstream leads (staff in HRD, FIN & ITD, in alignment with their home departments) to focus on specific aspects of execution.
The Program Chief will lead the organizational change in HR process to ensure that technology adoption leads to modern, agile and responsive HR service. They will coordinate with HR leads and other institutional units that are directly involved with the program implementation. The Program Chief reports to the Sponsor (HRD Director), with accountability to other project stakeholders. The Sponsor provides strategic guidance and is accountable for the project achieving institutional goals and ensuring effective stakeholder engagement. Partners ensure key requirements in their area are effectively incorporated into their work.
Major Duties and Responsibilities
Business Transformation Strategy and Program Leadership
1. The Program Chief serves as Senior leader within the Human Resources Department and is able to influence and interact with all levels of the organization. Supports the development of materials and delivers on a cadence for reporting to key stakeholders including the Executive Board, Management, the Program Sponsor, and the Steering Committee in accordance with formats agreed with Corporate Program Management (CPM) unit of the Office of Transformation Management (TRM).
2. Prepare baseline program documents (including development of the business case with clear business outcomes and performance indicators, capital project proposals, To-be-model, (services or processes), Cost Benefits Analysis); Project plans to include estimates of timeline to deliver key outputs and milestones; stage gates, go/no-go criteria, project success criteria, in conjunction with the Corporate Program Management (CPM) unit and seek agreement with all stakeholders.
3. Lead Program Organization and Monitoring by establishing and managing the program’s procedures: risk management, issue management, change request control, change management, and communication strategies. The program chief will work closely with The Office of Internal Audit (OIA) and the Office of Risk Management (ORM) to ensure that program outcomes are met in line with IMF policies, to establish risk criteria and establishing / monitoring risks and related mitigation actions .
4. Manage the Schedule of the program including approving the master schedule to determine whether the schedule contains the activities and deliverables needed to meet the objectives and scope of the program, along with program schedule requirements of time and cost; ensure milestones are precise and measurable; ensure the project sponsor and steering committee agree with the proposed schedule.
5. Manage ongoing and overall budget and costs jointly with the Office of Budget and Planning (OBP) and TRM who will approve financial management reports prepared by the CPM lead, based on standardized financial reporting templates. The Program Chief will be responsible for procurement, contract management and vendor management, and will leverage a considerable number of external service providers and resources for assessments and/or implementation. The Program chief will also oversee the performance of the service providers and quality of deliverables against contractually binding requirements like SLAs, in addition to managing the working relationship with vendors.
6. Play a lead role in identifying areas for business process or policy simplification, in coordination with HRD staff and other relevant business owners and manage the overall plan for achieving the simplification in line with approved business objectives in the business case and ensure that change is delivered
7. Develop Change Management and Organizational Readiness plan and lead the Change Management effort to ensure organizational readiness as new capabilities and ways of working including process simplification are proposed. Work with HRD leadership and staff to implement the plan. The Program Chief will have support from the TRM Office of Innovation and Change (OIC) and the program’s designated internal change management lead.
8. Perform other related duties warranted by the role.
In addition to the qualifications set forth in the job standards, the skills, experience and knowledge sought for this position include:
- An advanced degree in Business, Management, Organizational Development or related with minimum of 15 years of relevant experience.
- PMP and/or agile certifications.
- ERP deployment/upgrade and Organizational Change management experience of large projects in an International setting.
- An experienced team manager with excellent organizational and management skills.
- Excellent written and verbal communication skills, and interpersonal/leadership skills.
- Sound judgment and tact in dealing with the Executive Board, management, and staff at all levels.
- Experience in procurement, managing contracts and external providers.
- A reputation for strong intellectual leadership.
- Experience leading large/complex change management program/projects.
- The position requires advanced analytical abilities and mature judgment, drive for results, a pragmatic and problem-solving mindset, and an understanding of the Fund’s business model.
Desired Experience and Competencies
- Experience in professional services or corporate environment in a global, business-facing Business Transformation, Change Management is highly desirable. Direct experience in a similar role is desirable.
- Expertise in HCM implementation (Workday and Peoplesoft is desirable).
- A demonstrated passion for Business Transformation, Project Management, and strategy development and implementation.
- Ability to inspire, work with others and a demonstrated ability to gain consensus and support collaboration.
- Strong background in managing culture change and creating an incentive-based environment.
- Strong analytical skills, ability to effectively articulate and present findings in a meaningful manner.
- Proven track record managing complex projects with many moving parts.
This selection requires Review Committee (RC) Approval. This is a Specialized Career Stream role – internal applicants must be in titled managerial roles and must have completed the MDC. A15
Economist applicants who have attended the MDC do not have to be on the RC list to be eligible.
This vacancy shall be filled by a 3-year Term appointment in accordance with the Fund’s new employment rules that took effect on May 1, 2015. This position requires Review Committee/Senior Review Committee Approval.
A regular staff member who is selected to fill the vacancy will maintain their open-ended status. If the selected candidate is a contractual employee, they will be offered a Term staff appointment. Staff members already on a term appointment will continue their current term but may receive an extension provided that their current term appointment has not already been extended.
HRDAI Human Resources Department Immediate Office
B01, B02, B03
The IMF is committed to achieving a diverse staff, including age, creed, culture, disability, educational background, ethnicity, gender, gender expression, nationality, race, religion and beliefs, and sexual orientation.